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Novotel Brisbane Airport: Traveller Reviews

4.5 of 5
6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
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Novotel Brisbane Airport
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37 traveller photos
Ranked #3 of 150 accommodation in Brisbane
4.5 of 5 stars 593 Reviews
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593 reviews from our community

What travellers say about this hotel
  • “Room service” (14)
  • “Very good” (13)
  • “Shuttle buses” (11)
  • “Great location” (9)
  • “Early morning flight” (5)
  • “New hotel” (5)
  • “Friendly and helpful” (4)
  • “Double beds” (4)
  • “Factory outlet” (3)
  • “Rooftop pool” (3)
Traveller rating
    266
    233
    72
    13
    9
Only show reviews for Family (127) | Couples (228) | Business (166)
Date Rating
Gold Coast, Queensland, Australia
Top Contributor
54 reviews 54 reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“"Quietest hotel ever..".”
4 of 5 stars Reviewed 10 February 2012

An overnight stop at this hotel made for an easy departure the next day - check in was very quick and efficient (this could be a general description of the whole hotel), with plenty of staff on hand.

The room was roomy (strange not to have a phone by the bed - apparently it's more important to have it at the work desk?) and the best part was the QUIET - with the M1 motorway next door and the train service outside the door, not to mention the airport a few hundred yards away, the noise level inside the hotel was zero!

The restaurant, surprisingly, is fairly cafe style, though overpriced. For the money asked, I would have liked a tablecloth and a better selection of wine. It's expensive but what's the alternative?

The Duty Free Outlet shops behind the hotel make for a nice time-filler, and the airport shuttle bus (at $5 per person) is efficient and well run. A good hotel, perfect for an airport stopover or in preparation for an early flight.

A request for extra pillows was met promptly, as was the request for a wakeup call.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Diedre_11 about Novotel Brisbane Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
12 February 2012
Dear Diedre_11,

Thank you for taking the time to post your comments. I’m very pleased to read that you found our service to be quick and efficient, and your pillow and wake up requests were fulfilled promptly.

The hotel is exceptionally quiet with very thick double glazed windows throughout, ensuring our guests a restful sleep before travelling.

Once again thanks for your feedback, it’s highly appreciated and will be shared with our team. We hope to welcome you back soon.

Kind Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Brisbane, Australia
2 reviews
“Best Hotel, Great Staff, Convenient Location”
5 of 5 stars Reviewed 10 February 2012

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
12 February 2012
Dear Traveller,

Thanks for sharing your feedback for Novotel Brisbane Airport, and many thanks for your continued loyalty. Great to hear you always enjoy your stay with us, and I’m pleased to see that you have found our staff friendly each time.

We look forward to seeing you again soon.

Best Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Biloela, Australia
1 review
“Space and Spacious”
5 of 5 stars Reviewed 9 February 2012

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
10 February 2012
Dear Traveller,

Thank you for taking the time to write your review. I’m happy to hear your enjoyed your stay and that our staff were extremely obliging. Our team is very dedicated and passionate about delivering a guest experience that is second to no one, and we love to hear feedback from our guests.

I hope that we will have the opportunity to welcome you back to Novotel Brisbane Airport in future.

Kind Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Surfers Paradise, Australia
1 review
“CONVIENIENT ACCOMIDATION”
5 of 5 stars Reviewed 9 February 2012

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
10 February 2012
Dear Traveller,

Thanks for your feedback from your recent stay at Novotel Brisbane Airport. We really appreciate your loyalty as a regular guest and I’m pleased to hear you always enjoy our food and beverage service.

Baths are only available in some of our guest rooms, and we recommend advising of your request when booking.

Look forward to seeing you next time.

Kind Regards,

Alex Penklis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Sydney
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Overnight transit accommodation”
4 of 5 stars Reviewed 8 February 2012

We stayed here prior to our night at Tangalooma and wanted somewhere central where we could return our hire car to the airport and head off to catch the ferry the next day.

This place was the best choice, there is a free shuttle service from the airport, a Woolworths is close by so you can buy any last minute things you need or to get a snack. The room was perfect and the service was great at the hotel from check in to check out.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SydneyRabbit about Novotel Brisbane Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBrisbane, General Manager at Novotel Brisbane Airport, responded to this review
9 February 2012
Dear SydneyRabbit,

Thanks for sharing your feedback and for choosing to stay with us. I hope you enjoyed your holiday at Tangalooma! Our hotel is ideally located both close to the airport and to the ferry.
Your comments about our service are greatly appreciated and will be shared with our hardworking team.

We hope to welcome you back on your next holiday.

Kind Regards,

Alex Penklis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Novotel Brisbane Airport

6 - 8 The Circuit | Brisbane Airport, Brisbane, Queensland 4007, Australia
Price range (per night):* 230 AUD - 306 AUD

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Novotel Brisbane Airport
6 - 8 The Circuit Brisbane Airport
Brisbane, Queensland 4007
Australia
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