We had a terrible experience with I-Stay. In October 2011 we checked in for four nights but we left after one night because we weren't satisfied with the cleanliness of the room, the noise in the hallway and the fact that the in-room laundry facilities were not working. The manager assured us that we would only be charged for one evening but ended up charging us for four despite having the hotel's assurance in writing.  We wrote to I-Stay's corporate office but have had no reply. We seriously warn against staying at I-Stay!

On the weekend of New Years Eve my wife and I stayed at the Istay River City Apartments. We stayed in a 1 bedroom apartment which had all the comforts of home. The apartment was very spacious and clean with a good size balcony which would easily accomodate 6 - 8 adults. The location of these apartments is ideal whith close access to the Gardens & River walks as well as being a short walk from Southbank and the Queen Street Mall. We thought the prices for that time of year were reasonable without being cheap?
We would certainly stay at this hotel again.

We have just checked in to istay. What a grubby room we have. The bathroom is feral, grotty and grimy. Carpets are dirty along with the walls. Yuk! Don't care for 5 star resorts at all and we have travelled and stayed at Backpackers that have been cleaner. Staff service great.

I stayed here with my partner and mother. We could have asked for more except maybe easier parking. The rooms were very clean with lots of space and wonderful views. Thank you.