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Mediterranean All Suite Hotel: Traveller Reviews

3.5 of 5
81 Cavenagh St, Northern Territory 0800, Australia
Hotel amenities
Mediterranean All Suite Hotel
Ranked #28 of 34 accommodation in Darwin
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    2
    3
    8
    2
    8
Date Rating
Sunshine Coast
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Friendly Service”
3 of 5 stars Reviewed 29 July 2011
5
people found this review helpful

We stayed for a week. We were a little apprehensive after reading the reviews - but it was the only place we could get in! We were pleasantly surprised. The service at checkin was friendly, quick and efficient. The room was clean and reasonable well appointed. We did not find a problem with the location and felt quite safe walking the street at night. It was not excessively noisy during the time we were there - although we were well away from the bus stop.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jayvee1 about Mediterranean All Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarwinGman, Manager at Mediterranean All Suite Hotel, responded to this review
5 September 2011
Hi Jay,
We are so happy that you had the opportunity to stay at the Mediterranean All Suite Hotel and to meet our lovely team. We understand that our past services had not been up to certain guests standards. BUT we have improved dramatically and this will be evident to those who have stayed with us in the past few months. We are more than ever committed to continue providing friendly, quick, and efficient services to all of our guests. We have exellent housekeeping team who is motivated to maintain the cleanliness of all the rooms.
Thank you very much for your positive feedback.
From the Staff & Management Team of Mediterranean All Suite Hotel
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Cairns
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Good Location and Very Clean”
4 of 5 stars Reviewed 19 May 2011
3
people found this review helpful

We stayed for 4 nights in May in room 326, which was on the 3rd floor and at the other end from the bus stop. We had a view from our balcony down Cavenagh Street towards the city. The room was very clean with all you could want from a 1 bedroom suite. The kitchen facilities were fine and the living area comfortable except for the dining table which needed to be seen to, but was OK for our purposes. The bus stop could be a problem if you were in a room near it , but for us it was great to walk outside the hotel, and there was the bus stop (free travel for people with a Seniors Card). The Indian Restaurant downstairs was very good except they don't advertise that they are BYO (luckily we had a bottle of red in our room). We paid $556 for 4 nights which was about right. It's 3 1/2 star rating and that's spot on.

Room Tip: Demand room away from bus stop
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ianpurr about Mediterranean All Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarwinGman, Manager at Mediterranean All Suite Hotel, responded to this review
5 September 2011
Hi Ian,
We are very happy that you enjoyed your stay at the Mediterranean All Suite Hotel.
Thankfully we have excellent housekeeping team who works very hard to maintain the cleanliness of the rooms. We have had a look at the dining table in the room and had them repaired immediately. As for the noice coming from the bus stop, we will allocate guests to the quietest area in the future.
India on Cavenagh restaurant are great bunch of people who puts in a lot efforts in the quality of the food.
We wish you the best and we hope to see you again in the future.
From the Staff and Management team of the Mediterranean All Suite Hotel
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Darwin
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“FOUL HOTEL. REVOLTINGLY RUDE OWNER & MANAGEMENT!”
1 of 5 stars Reviewed 29 January 2011
4
people found this review helpful

First impressions the hotel was in a OK position in the city of Darwin, we stay there for approx 8 weeks!
We stayed on the 1st floor and right above the bus stop, management forget to advise of the noise and carry on from the locals at the bus stop from 5am- until bascally 3-4am next morning.
Sit out on your balcony get harrassed, watch locals spew, full on fight, take a poo in full view of you, Its very noisy and privacy is a issue. Air con leaks copious amounts of water, there is a excessive amount of mould in the shower and toilet & throughout the building.
The carpark isnt secure the locals sleep near your car/s and spew in the car area, there is low income housing in the back they jump the fence, so car & valuables at risk, carpark is a inpractical size compared to complex, not thought out OBVIOUSLY!
There is a rancid smell in the elevators, and heavy calcuim staining, poor cleaning?
The management clearly need to work on english speaking skills and being polite they are very unhelpful and rude.
The owner lives on the top floor, he is horribly aggressive and verbally assaults women, this hotel leases the building during the slack season, so if you give the old man money ie BOND, trust us you wont get it back. He breaks leases agreements according to his mood and rips people OFF!
So yes we advise you walk up furthur or over the next couple of streets and pay for quality, you sure wont get it from there.

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Tarzapple about Mediterranean All Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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4 helpful votes 4 helpful votes
“EXTREMELY RUDE MANAGEMENT!! Wanted to leave within 10mins.”
1 of 5 stars Reviewed 19 December 2010
3
people found this review helpful

Upon arrival at the apartments we enquired as to how we access the free gym that was advertised on WOTIF.com. We we're told that it was not available for the entire stay but we were to recieve 1 free voucher. As many hotels were a similar price our choice to stay here was totally based on the gym offered. The manager in a very patrionising and arrogant tone explained to us that she was trying to run a business, that it was wet season rates and that we should be lucky to get anything! Her outbursts were totally unprovoked and she even tried to discredit our story of other hotels we had considered at the same price, UNBELIEVABLE!!
We were simply trying to explain that if you advertise a facility it should be available as offered. Now, looking at other posts I can see that her very aggressive demeanor is most likely brought on by the countless other complaints. All this could have been avoided and understood with some decent customer service. EXTRAORDINARY!

  • Stayed December 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask BigOzTrip about Mediterranean All Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarwinGman, Manager at Mediterranean All Suite Hotel, responded to this review
10 January 2011
I sincerely apologise for my aggressive behaviour towards the guests. My intention was not to upset the guests and I have taken this very seriously.

I have been in the management position for 6 months and this is my very first management experience. Therefore I am still learning to becoming a better manager in the future. Guests feedbacks has made me look at things in an outside box perspectives. I do regret for upsetting the guests and I do not want to let this to continue in the future.

The guests forget to mentioned the part where I have contacted WOTIF.COM and had the gym advertisement removed. I have also given both guests second vouchers each as an apology for our misleading advertisement on WOTIF.COM.

Thanks to all guests for their feedback. Our management team will do our very best to improve our customer service to all of our guests.
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Adelaide
1 review
1 helpful vote 1 helpful vote
“Tired”
1 of 5 stars Reviewed 22 August 2010
1
person found this review helpful

The rooms are in need of refurbishment - toilet smelt of dampness. The design of the rooms are very poor, especially if there is a 3rd person as the bathroom is in the main bedroom but has no wall separating it - so, no privacy. The management was at times very rude and obviously reluctant to spend any money. Our kettle was not working appropriately - he said "there is nothing wrong with it". The only positive was the swimming pool - very nice. It is a little too far from the water front precinct and main shopping mall and from the main eateries (if you are on foot) - remembering it is hot in Darwin.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
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Ask FayAdelaide about Mediterranean All Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarwinGman, Manager at Mediterranean All Suite Hotel, responded to this review
2 November 2010
Firstly, I would like to introduce myself. My name is Feancy Bangsa and I am the new Manager for Mediterranean All Suite Hotel. I commence my position in July 2010 and believe me, there are a few issues I identified.

I do regret for your negative experience and I am thankful for your feedback as this will help us to improve the hotel in the future.

Our rooms are one bedroom ensuite apartment which means the shower or spa and toilet is inside the bedroom. I do understand how inconvinient it is for the other person who are sleeping the in the lounge room have to walk in the bedroom to go to the toilet. Unfortunately that was how the hotel was built 15 years ago. These type of rooms are suitable mainly for couples and families who don't mind being in eachother's space.

If you are ever in Darwin again, see me, Feancy Bangsa for 30% discount off your one night stay.


Regards,

Feancy
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Additional Information about Mediterranean All Suite Hotel

  • Mediterranean All Suite Darwin
Address: 81 Cavenagh St, Northern Territory 0800, Australia
Price range (per night):* 122 AUD - 243 AUD

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Mediterranean All Suite Hotel
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