Hello Zeddog, Many thanks for your review. Reviews received, both good and bad are very important to us as it allows us to take a good look at our business from the perspective of our valued guests. I am encouraged that Alice on Todd was recommended to you by friends - this happens often as many of our return guests are what we like to refer to as 'raving fans' and like to spread the word. Everybody is different though and in this instance I am very disappointed to hear that your experience while a guest at our property did not meet your expectations. We have reviewed your comments very seriously and I would like to respond as below.
*Shower Areas - I am assuming from your description that you stayed in a downstairs one bedroom deluxe apartment. They have the overhead roses and yes, we have 2 apartments that have a issue with the fall to the floor waste. We have been avoiding using the room except on high demand day, however I am delighted to advise that the issue is being rectified this week. The tiles are being relayed to ensure that the water from the shower does not travel across the floor as is the case with the other 10 downstairs one bedroom deluxe apartments. With this job we will be tackling your feedback on the soap holder - thanks for that. They are on their way! With regards the hot water, this surprises and confuses me. Each apartments has it's own instantaneous gas hot water service so hot water should remain hot during the 600mm fall from the rose. I will have maintenance check the two suspect apartment's services. Again, thank you for the thought. You are right, there is no heater in the bathroom, but since we are just out of winter (a high of 12 degrees today) can I assume that it wasn't that cold for you now and you are making your own assumption? I'd like to know.
Air conditioners - Six of our one bedroom deluxe apartments have western facing walls. The walls are double insulated. The air conditioners were supplied and installed by a refrigeration company that has been servicing central Australia for 15 years and made their calculations according to local conditions. I am very confident that they will be up to the job come summer. I would be happy to offer you a free night's accommodation to test it if you like. That way you won't have to imagine. All of the other one bedroom deluxe apartments (including the one you stayed in) have shelter from the western sun from carports or overhead verandahs.
Glassware, cuttlery and plates - This is very disappointing to us. As managers, we find the cleanliness of Alice on Todd to be 'mission critical'. If you have found this then we need to investigate. I would encourage you if this happens again, whether with us or anyone else you may stay with to contact the management about it ASAP and I guarantee it will be addressed straight away. If you look at other posts on trip advisor about Alice on Todd you will see that we are often credited for our cleanliness. I regret that you have found us to have fallen short. This matter will be investigated further within our company.
Floors and Furniture - The floors are an oxide/ epoxy sealer finish. It was an experiment to attempt something different, also it is easier to keep the floors clean, they don't stain and are non allergenic. Comments from other guest has been supportive of the look. I'm sorry it's not to your taste. The furniture was selected by it's comfort, durability and style and not on it's price tag. It definitely wasn't cheap. Again, we haven't had this type of response regarding the furniture from any other guest but the comment will be filed...
DVD's - Yes we are replacing the DVD players with pay tv movie channels however this will be complimentary, there will be no charge to our guests. Staff have been briefed on this so misinformation on this matter will not be communicated to guests again.
Staff - Thank you for your kind comments regarding the staff. We think they are our best asset also! They are critical to the business and we appreciate them. All the staff will read a copy of this post and have an opportunity to respond to management about your concerns.


Once again zeddog thanks for your feedback. Feedback like this is important to the hospitality trade so please keep it up. I see you reviewed 9 other accommodation places on the same date that you reviewed ours - a real mixed bag. Many of the issues that you raised could/should have been mentioned at the time of your stay and we would have been able to make your stay much better for you and it's regrettable that we didn't get the chance. I look forward to perhaps getting the opportunity to have you review us again in the future.

Thanks