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Quest Castle Hill: Traveller Reviews

4.0 of 5
8 Gladstone Rd | Castle Hill, Sydney, New South Wales 2154, Australia
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Quest Castle Hill
3.5 of 5 stars 21 Reviews
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21 reviews from our community

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Canberra, Australia
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“nice play but restrictive 'persons per room' rules annoying”
3 of 5 stars Reviewed 26 August 2011
1
person found this review helpful

We stayed here in the easter holidays while visiting family and while the room was great, the "rule" about "maximum three people per room" in a one bedroom apartment is very annoying - particularly when there are not any two bedroom apartments available. This is the sort of thing that outs families off chain hotels - when your children are small there is NO reason why you shouldn't be able to have two adults and two children in a one bedroom apartment. As it was, we just did it anyway and so broke their rules in the process. But hotels should not have such absurd rules that just make life harder (and a hell of a lot more expensive) for families. So while the room itself was great, the whole experience left a bitter taste.

  • Stayed April 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask qarak46 about Quest Castle Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“A great option for business.”
5 of 5 stars Reviewed 24 June 2011

I stay at the Quest Apartments Castle Hill for business trips on a regular basis. It is conveniently minutes away from my business destination and easy to get to with the use of a hire car from the airport. The Quest offers secure, under cover parking for free.

I generally stay in the Studio rooms or 1 Bedroom Apartments for between 2 to 5 nights at a time. Both have fully functional kitchenettes which are a great budget option for those longer stays. If want a good cooked breakfast at reasonable price, cafe Gionta is right next door and open fairly early. You'll get yourself bacon & eggs & a good coffee for around $13 to $15.

I am always greeted at reception with a cheerful smile and efficient processing. I regularly arrive late (traveling from Perth) but reception is open until around 11pm.

I have always found my rooms to be very clean, tidy, comfortable and functional. The cleaning staff do a great job. I can count on my room looking the same as when I arrived every night when I get in.

Alternate accommodations in the immediate area are the Hills Lodge and the Crown. Both are also good stays but you can expect to pay more per night and will also pay $20-$25 for a similar cooked breakfast. The rooms in the lodge I feel are looking quite tired in some of the Queen rooms.

Overall, I feel the Quest is great value stacked up against it's local competition and recommend it to work colleages. I will continue to be a returned guest.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WA_Traveller_2011 about Quest Castle Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Horsman, Manager at Quest Castle Hill, responded to this review
2 August 2011
Thank you for your kind comments! We look forward to welcoming you back again soon - and should your flight be delayed we can also organise to leave a key in our 'key safe' for you to collect after hours. Just be sure to advise our reception staff as we are more than happy to make this arrangement for our regular guests.
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Narooma, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“Highly Recommended”
5 of 5 stars Reviewed 11 May 2011

We were looking for a motel room in Sydney's north west and, guided by Tripadvisor reviews, booked for a one night in a Studio Apartment at Quest Castle Hill. What a find!We stayed an extra night, rather than take a chance on what we had previously planned. It's modern, clean, spacious, quiet, comfortable bed, has opening windows!!!, has a fully-equipped kitchen (for 2 people, in a studio apartment - so don't plan a dinner party for 6 there!), friendly and helpful staff, undercover security parking, good shower, reasonably priced, and (if shopping appeals) a wide range of outlets within walking distance or a short drive to Castle Towers. So highly recommended. We'll be back, whenever possible staying there on necessary regular trips to Sydney.

(Note: if you're a tourist to Sydney, Castle Hill is a long way from Sydney's CBD and, whilst this is great accommodation, is not really for you.)

Tip - Book via questapartments.com as you'll find the cheapest rates there.

Stayed May 2011, travelled as a couple
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Ask 60yoAussie about Quest Castle Hill
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Megan Horsman, Manager at Quest Castle Hill, responded to this review
20 June 2011
Thank you for taking the time to leave feedback regarding your recent stay at Quest Castle Hill. As a traveller who has relied on Tripadvisor for guidance yourself you will know how other travellers will appreciate your comments.

We look forward to welcoming you back again next time!
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Melbourne, Australia
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Decent Apartment - Terrible Location”
4 of 5 stars Reviewed 20 March 2011
1
person found this review helpful

Stayed 10 nights in this place. The apartment and service cannot be faulted. The apartment was clean and well appointed. The only gripe is that they could have put in a TV in the bedroom. The facilities like the gym is also OK, and the shuttle service to nearby locations is a good idea. Service is good as well, friendly, informative.
However the location itself is not good. As other reviewers have said it is tucked away from the road alongside panel beaters and catering companies. Food options are as follows if you do not have a car.
1. cook yourself
2. delivery (the two options provided by local restaurants have a minimum delivery fee and seems pricey for standard takeaway cuisine)
3. walk to pub - 10 minutes, lakeside restaurants - 20 minutes
4. grab a cab to nearby restaurants

  • Stayed December 2010, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shazam7 about Quest Castle Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Horsman, Manager at Quest Castle Hill, responded to this review
21 March 2011
Thank you for taking the time to provide feedback regarding your recent stay at Quest Castle Hill.

We are very pleased to hear that you enjoyed the apartment and quality service you received during your stay.

I would like to thank you for your suggestion of adding a television in the bedrooms. This is certainly something we will consider as we continue to improve our facilities. Most recently we have upgraded the televisions in our studio apartments to digital flat screens and added an iPod docking station to every room.

As you mentioned we are located within an industrial region, just a few minutes from the Castle Hill Trading Zone and Norwest Business Park. To assist guests visiting our property for the first time we provide a map and directions with our confirmation email and recommend guests look for the large green Quest sign that marks our driveway entrance.

There are a number of dining options as you described, available to our guests. We currently have four restaurants that will deliver meals straight to your apartment and the cost of your meals will be transferred onto your room account to be settled on departure. We are currently in the process of adding another restaurant to provide our guests with even more options. Along with the ability to cook in the fully equipped kitchens within each apartment (kitchenettes in studios), we also have a convenience meal menu available from reception. These tasty meals are prepared by chefs and vacuum sealed for freshness. They can be reheated in just a few minutes in your room and include favourites such as chicken and pumpkin risotto and sticky date pudding with ice cream!

Thank you once again for your comments and we look forward to welcoming you back again soon!
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Singapore
Top Contributor
52 reviews 52 reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
“Ok, slightly over-priced”
3 of 5 stars Reviewed 15 March 2011

I find this accomodation average and slightly over-priced. I had booked a studio room for 2 nights over the weekend. Being a weekend, it was not serviced...
The queen size bed was kinda small, bathroom was kinda small and room quite cramp...I guess thats just how a studio room works around here.
Aircon seemed to be quite stuffy and how these studio rooms work is - you have to open a main room door that splits to 2 different rooms (Eg. 401:- 401a and 401b)....therefore it can be quite noisy. Next to us was a family with 2 kids and in the morning we can hear them banging the doors, running and shouting.
The bathroom was also very small and I feel like I have overpaid for this room. I had paid AUD120 a few nights ago to stay at Novotel Rooty Hills and that room was like 2 to 3 times bigger!

The bed here was small but comfortable sheets....only thing the pillows were nasty. They were really flat and not of any good at all.

Studio rooms do not have any washing machine but you can use the ones below next to the reception for free. Free parking too....broadband internet access is payable, no wifi which means you can't connect via iphone/ipad....this needs to be upgraded. It's the apple revolution now guys!

Overall....6/10
I wished I booked 1 night instead of 2 but I have already prepaid
could do better ...

location wise: dont even bother if you do not drive

  • Stayed March 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask g0lf_vacati0ns about Quest Castle Hill
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Megan Horsman, Manager at Quest Castle Hill, responded to this review
20 March 2011
Thank you for taking the time to leave feedback regarding your recent stay.

Our studio are designed for short stays and include the choice of a Queen or King bed (subject to availability), broadband internet access, digital flat screen television with DVD player and eight Foxtel channels, reverse cycle air conditioning and a kitchenette. This kitchenette contains a two burner gas stove, bar fridge, microwave, toaster and tea and coffee making facilities along with a full compliment of glassware, crockery and utensils.

For guests looking to stay more than a day or two, or planning to spend more time in their room I would strongly recommend our one bedroom apartments. These apartments contain a separate living/dining area, full kitchen including oven and dishwasher and laundry facilities within the apartment.

Our apartments are serviced by our professional housekeeping team each day - excluding Sundays and public holidays. Reception is available from 7am -11pm every day and are always happy to provide you with extra amenities, assistance with your air conditioner or provide an alternate pillow or room upgrade at your request, if available.

Quest Castle Hill also operates a complimentary door-to-door local area shuttle service for guests Monday to Friday 7am - 7pm. We are located a short walk from the bus routes to the city, Parramatta and Castle Towers Shopping Centre and our reception team are always happy to assist with timetables and other information. We are also located approximately 15-20 minutes walk from Norwest Market Town containing a Coles supermarket a number of specialty shops, numerous restaurants and takeaway food outlets, Hillsong Church and Sydney Ice Arena. Guests with children will also enjoy the AMF bowling, indoor rock climbing centre and Lollipops Playland located just a few minutes away.
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Additional Information about Quest Castle Hill

  • Quest Castle Hill Sydney
Address: 8 Gladstone Rd | Castle Hill, Sydney, New South Wales 2154, Australia
Price range (per night):* 140 AUD - 339 AUD

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