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Astral Tower & Residences at The Star: Traveller Reviews

5.0 of 5
80 Pyrmont Street | Pyrmont, Sydney, New South Wales 2009, Australia (Formerly Star City)
Hotel amenities
Astral Tower & Residences at The Star
Ranked #55 of 212 accommodation in Sydney
4.0 of 5 stars 220 Reviews
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220 reviews from our community

What travellers say about this hotel
  • Darling Harbour(19)
  • Bedroom apartment(15)
  • Very clean(8)
  • Pool area(7)
  • Light rail(6)
  • Short walk(5)
  • Buffet breakfast(5)
  • King size bed(4)
  • Would definately stay(3)
Traveller rating
    109
    61
    27
    12
    11
Only show reviews for Family (70) | Couples (51) | Business (23)
Date Rating
Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“My favourite place to stay in Sydney”
5 of 5 stars Reviewed 16 January 2012

I have stayed at Astral towers 3 times within the last 12 months and each time i go back it just gets better. The staff are super polite and helpful - after my partner lost his car keys somewhere within this extremley large establishment the night before check out, staff stopped at nothing to assist him with finding them (we got them back, yay!)

We stayed in a Deluxe King Suite the rooms are large, modern, comfortable and clean and the bathroom is just as great. Like everyone i enjoy a comfortable bed and i could have slept a week straight it was so good.

I would recommend staying here to anyone. Its the best

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bianca Elysee, Customer Insights Manager at Astral Tower & Residences at The Star, responded to this review
29 February 2012
Hello 'beyondblonde',

Thank you for taking the time to write about your recent visits to Astral Tower and Residences. I am pleased that you have enjoyed your time here and that the staff have been so helpful to you.

We look forward to having you back and hope the next time is as good as the previous times you have stayed.
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Adelaide, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Could have been better”
4 of 5 stars Reviewed 13 January 2012

Just returned from 2 nights in a 3 bedroom apartment. Nice view of Darling Harbour alongside cranes & construction. Rooms were clean & well appointed, however had booked for 2 adults & 4 kids but only had 4 towels. Like others, discovered that pool was temporarily unavailable only when we asked to use it.Given the number of comments about this, would have thought it would now be something that customers were informed about at time of booking. In our case was a major drawcard to have a pool given we had 4 children with us. As we left we were informed that we could have used the Ian Thorpe pool by showing our room key. Shame they didn't tell us this earlier. My only other complaint was the lack of free wi-fi. Surely in a 5 Star hotel, free wi-fi is a given. Have stayed all over the world & this just makes Australia look like a backwater. However overall, had a good stay.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
“Disappointing experience”
2 of 5 stars Reviewed 5 January 2012

We booked into Astral for a few days of enjoying our city as tourists and spend time by the pool. Unbeknownst by us, especially because the reservation agent neglected to tell us, the pool is closed and will be for another 2 years. Unfortunately, we were unable to find another room in the city suitable otherwise we would have checked out immediately. The kids were extremely bored, and spent the days goggle eyed in front of the Foxtel.

I guess they only want gamblers there.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bianca Elysee, Customer Insights Manager at Astral Tower & Residences at The Star, responded to this review
2 March 2012
Hello Imadog

I am sincerely sorry that you were not informed of the pool closure at the time of booking as we are certainly not trying to hide the fact and the standard is to inform guests at time of booking of the change to the guest facilities during this period of construction. During this time we are offering an alternative option which is the Ian Thorpe Aquatic Centre, located just down the road. I do hope you were informed iof this by our staff during your stay.
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sydney
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Back for one more go”
4 of 5 stars Reviewed 17 December 2011
2
people found this review helpful

After my last stay I said I would never go back but I thought Id give The Star one more chance.
After the disappoint of the last stay I booked into the cheaper of the 2 bedroom apartments going for a Pyrmont view room so I wasn't expecting much this time I just needed a place to stay for one night but to my surprise this time the room was fine the noisy construction had finished some construction could be heard around 8am In what I think is the Darling.
I wish someone could explain to me how they work out these rooms last time I booked a "City View" at a more expensive price then the Pyrmont room, but my view consisted of the construction site and the back of the lyric theatre no said "city view". Were as this time booking a Pyrmont room I was given what appeared to be more of a city view room. If I was to stay here again Id like to know Im getting Value for money If I was to book the more expensive room.
The Star in itself is more finished with more choices besides room service, hopefully once everything is finished at The Star it will be a really good stay.

Room Tip: Try to get information about what the room type actually means, a few hundred difference sometimes j...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Room OK, service could be a little better”
4 of 5 stars Reviewed 1 December 2011

Huge room and comfy bed although a little hard for my liking. Pillow menu which is a nice touch.

Servicing of the room was a bit shabby, nothing replaced even though it was obvious we had used all the tea (maybe they just didn't check). Stayed 3 nights and ended up leaving little notes around the room e.g please replenish the teabags etc. Glad we didn't stay another night otherwise we would have been out of soap.

A la carte breakfast served quickly and was good value for the money. Didn't have the buffet breakfast.

Staff very friendly especially concierge and front desk. Shame the pool is still out of service. I would have thought that guests should be offered the use of the pool at the Darling as its next door and from what I gathered owned by the same people but that wasn't allowed.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bianca Elysee, Customer Insights Manager at Astral Tower & Residences at The Star, responded to this review
29 February 2012
Hello maud_cyril,

I am glad that you like the room and bed as well as the added touch of the pillow menu. It is always good to hear when something is being well received by our guests. Equally as important though, are the comments you make about the lack of replenishment on bathroom and kitchen items. I have spoken directly with our Housekeeping Manager who has assured me this is not standard practise so thank you to your feedback, she will be giving a reminder to all our Housekeepers that they are to top up room items daily. I apologise that this did not happen during your stay.

Regarding the pool closure, I do hope that staff informed you that we have arranged free access to the Ian Thorpe Aquatic Centre down the road for use of hotel guests while the pool is closed.
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Additional Information about Astral Tower & Residences at The Star

  • Star City Sydney
  • Star City Hotel Sydney
  • City Star Sydney
Address: 80 Pyrmont Street | Pyrmont, Sydney, New South Wales 2009, Australia (Formerly Star City)
Price range (per night):* 254 AUD - 486 AUD

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