Just returned from 2 nights in a 3 bedroom apartment. Nice view of Darling Harbour alongside cranes & construction. Rooms were clean & well appointed, however had booked for 2 adults & 4 kids but only had 4 towels. Like others, discovered that pool was temporarily unavailable only when we asked to use it.Given the number of comments about this, would have thought it would now be something that customers were informed about at time of booking. In our case was a major drawcard to have a pool given we had 4 children with us. As we left we were informed that we could have used the Ian Thorpe pool by showing our room key. Shame they didn't tell us this earlier. My only other complaint was the lack of free wi-fi. Surely in a 5 Star hotel, free wi-fi is a given. Have stayed all over the world & this just makes Australia look like a backwater. However overall, had a good stay.

We booked into Astral for a few days of enjoying our city as tourists and spend time by the pool. Unbeknownst by us, especially because the reservation agent neglected to tell us, the pool is closed and will be for another 2 years. Unfortunately, we were unable to find another room in the city suitable otherwise we would have checked out immediately. The kids were extremely bored, and spent the days goggle eyed in front of the Foxtel.

I guess they only want gamblers there.

After my last stay I said I would never go back but I thought Id give The Star one more chance.
After the disappoint of the last stay I booked into the cheaper of the 2 bedroom apartments going for a Pyrmont view room so I wasn't expecting much this time I just needed a place to stay for one night but to my surprise this time the room was fine the noisy construction had finished some construction could be heard around 8am In what I think is the Darling.
I wish someone could explain to me how they work out these rooms last time I booked a "City View" at a more expensive price then the Pyrmont room, but my view consisted of the construction site and the back of the lyric theatre no said "city view". Were as this time booking a Pyrmont room I was given what appeared to be more of a city view room. If I was to stay here again Id like to know Im getting Value for money If I was to book the more expensive room.
The Star in itself is more finished with more choices besides room service, hopefully once everything is finished at The Star it will be a really good stay.

Huge room and comfy bed although a little hard for my liking. Pillow menu which is a nice touch.

Servicing of the room was a bit shabby, nothing replaced even though it was obvious we had used all the tea (maybe they just didn't check). Stayed 3 nights and ended up leaving little notes around the room e.g please replenish the teabags etc. Glad we didn't stay another night otherwise we would have been out of soap.

A la carte breakfast served quickly and was good value for the money. Didn't have the buffet breakfast.

Staff very friendly especially concierge and front desk. Shame the pool is still out of service. I would have thought that guests should be offered the use of the pool at the Darling as its next door and from what I gathered owned by the same people but that wasn't allowed.