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Sheraton on the Park, Sydney: Traveller Reviews

5.0 of 5
161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Hotel amenities
Sheraton on the Park, Sydney
Ranked #13 of 212 accommodation in Sydney
4.5 of 5 stars 747 Reviews
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747 reviews from our community

What travellers say about this hotel
  • Hyde park(32)
  • Opera house(21)
  • Star hotel(18)
  • Darling Harbour(16)
  • Circular quay(16)
  • Room service(15)
  • Very nice(14)
  • City view(10)
  • Would definitely stay(6)
  • Park view room(6)
Traveller rating
    409
    222
    64
    34
    18
Only show reviews for Family (98) | Couples (266) | Business (196)
Date Rating
Surfers Paradise, Australia
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“A pleasent surprise in the attitude of staff make this hotel one of Sydney's finest.”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

I stayed at Sheraton On The Park, Sydney for 1 night in February 2011 in order to attend a conference with my partner. We were checked in by Sayeh and offered an upgrade to the Executive Club for $50.00 which included canapes and drinks in the afternoon as well as breakfast in the morning. Our room package already included breakfast and we had prior arrangements in the evening so did not take up the offer. Check in was completed efficiently without any issues and Sayeh was able to secure a booking for us at the best available rate in April when we're returning.

Our room was located on the top floor (level 21) and was a City View room with a view of Castlereagh Street. The room was large for Sydney standards with a full bathroom featuring a separate shower and bathtub with large mirrors, marble floors and beautiful artwork.

The staff were professional, courteous and up to 5 star hotel standards which was a welcome surprise and a significant improvement from prior stays at this hotel.

The bar on level 1 serves beautiful food and a wide selection of cocktails, beer and wine. The bar boasts views of Hyde Park making it an ideal place to unwind after a day at work.

I have grown up in Sydney and spent many nights at this and other similar hotels in the city. I was pleasantly surprised at the difference in the attitude of staff and would absolutely recommend this hotel to anybody wishing the stay either for business or leisure purposes.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask alstar5 about Sheraton on the Park, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“It never falters in my opinion”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I can only ever say great things about this hotel......we live 1 hour from Sydney but when we decide to stay an evening or two in the city for an event or simply a treat, I always end up booking Sheraton on the Park.....mainly because their breakfast is a treat for the taste buds but I always know I'll never walk away disappointed.

My husband & I stayed Christmas Eve 2011, we booked directly through their website & got a reasonable package deal on a room overlooking Hyde Park, which I highly recommended you pay a little extra for.

Check in was easy & quick this time, although from reading other reviews & experiencing this myself on occasions it can sometimes be a little slow. I asked for a room that could allow natural air in & was graciously appointed a room with a balcony, which we deeply appreciated. The views were beautiful of the park & the cathedral.

The hotels location is in my opinion one of the best due to its proximity to everything you need & want.....unless you want to pay double & stay in circular quay & have water views.

All in all the Sheraton isn't a flashy, hip hotel (which I do enjoy on occasions) rather it's understated elegance, feeling of good old fashioned grandeur & old word.y atmosphere just makes for a great place to stay in my opinion. It never lets me down.

Room Tip: Any room overlooking Hyde Park
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MKM73 about Sheraton on the Park, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong, Australia
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Location and class”
4 of 5 stars Reviewed 10 February 2012

One of Sydney's better upmarket hotels - warm and inviting with good staff. Good rates available at certain times and while on the expensive side the food is great. Rooms are also big and light and you're right in the centre of Sydney.

Room Tip: Ask for a park-side room if available.
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Waynos22 about Sheraton on the Park, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Simply Average”
1 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

The Sheraton on the park used to be decent. It is in a great locale, but service and maintenance have really been neglected. The beds appear very old and saggy. The fittings in the bathroom and desk are aged badly. Check-in was so very slow and many people with only one checkin assistant - so annoying when you arrive at a hotel and you have to wait so long to get to your room. Room service was slow and poorly. Food was cold and I called them to say and she was very rude on the phone. Everything like breakfast and coffee is expensive - a rip off. Don't stay here - try another hotel instead

  • Stayed December 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Siom T about Sheraton on the Park, Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad Mercer, General Manager at Sheraton on the Park, Sydney, responded to this review
9 February 2012
Dear Siom T,

Thank you for taking the time to write the review regarding your recent stay at the Sheraton on the Park. We very much appreciate your feedback as it continually allows us the opportunity to review and improve our service and facilities.

I was most concerned to learn of the shortfalls you highlighted during your stay with us. Rest assured I have taken on board your comments with regards to the service and we are constantly investing into the maintenance and restoration of our Hotel, which is always an ongoing project.

Siom T, we pride ourselves in taking care of our guests here at the Sheraton on the Park and on this occasion we have obviously fallen short of the mark and for this I sincerely apologize. Once again, thank you for your comments and should your travels return you to our shores, I would welcome the opportunity to recreate your experience here at Sheraton on the Park.

Warm regards,

Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Fantastic”
5 of 5 stars Reviewed 6 February 2012

This is one of the most beautiful hotels we have ever stayed at in Sydney. Big room and great bathroom (with separate bath). We had a package with breakfast and although the restaurant was very busy (Sunday morning) we only waited about 2 minutes to be seated and the service was perfect. The hotel has a lovely atmosphere, very relaxed. All staff we met were friendly and helpful. Definately a great place to stay in Sydney.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sheraton on the Park, Sydney

  • Sheraton Hotel Sydney
  • Sheraton Sydney
  • Sydney Sheraton
Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Price range (per night):* 204 AUD - 520 AUD

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