This hotel is in a very good location - I have stayed here several times over the years. But there are many negatives about this hotel that mean its not top of my list when visiting Sydney - its very much a place I stay only when my favourites aren't available.
The negatives start with check-in. Once I finally had the clerk's attention he checked me in and advised that they took payment for the room up front. OK. And they charge a fee for using a credit card - so either go out and find some cash or pay more. Credit cards are the way the world pays when travelling and this practice of charging extra to use credit cards stinks, and it is becoming more widespread.
While waiting for the clerk's undivided attention I also noticed the hotel now charges $2 per bag to hold your luggage after checkout. This is something I haven't encountered before, I have always found hotels happy to store your bags if you are not planning to travel until some time after checkout.
The vibe I was picking up continued when I got to my room. The room itself was comfortable if somewhat dated - the hotel was one of the earlier additions to Sydney back in the 60s and 70s when more modern hotels started to open.
Standard room furniture included queen bed, wardrobe, easy chair, fridge, and a desk/bench with chair. The desk was covered in promotional material trying to get me to spend more - internet, city attractions and the like - lots of those three sided free standing thingys, there were even a couple on my bedside table. I had to put them all in the drawer to make room to actually use the desk.
As I said it continued what I felt was a pattern of trying to get whatever they could out of me.
The room, being dated, was actually quite noisy despite being on the twelfth floor. But the noise was not just from traffic down below. Being an early riser and early to bed I reckon I clearly heard every other guest on my floor return to their rooms throughout each night I was there. Some of them were probably a bit louder than they should have been but it wasn't like the guests were partying or anything.
Lighting in the room was poor, not really enough to be able to read in bed, or not for me anyway.
The bathroom was really only just adequate, small with inadequate shelves or towel rail/hooks and with a small shower recess behind a corner curtain.
Cleaning was not as good as it could be. I think the bathroom only received one reasonably thorough clean in the three nights I was there. Likewise while the hotel has adopted the idea of soap dispensers rather then providing cakes of soap the dispenser in the shower recess was empty and remained so for my three night stay,
So, if you want location and can handle all the negatives this is a good option but for me only at the last minute and if I can get it a very good rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC