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Hotel Las Palmas: Traveller Reviews

4.0 of 5
Lot 5 Playa Blanca, Playa Blanca 40880, Mexico
Hotel amenities
Hotel Las Palmas
Ranked #1 of 1 hotels in Playa Blanca
5.0 of 5 stars 191 Reviews
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191 reviews from our community

What travellers say about this hotel
  • Other guest(5)
  • Very good(4)
  • Own private(4)
  • Open air(3)
  • Great Place(3)
Traveller rating
    176
    9
    2
    3
    1
Only show reviews for Family (4) | Couples (131) | Business (4)
Date Rating
Puerto Vallarta, Mexico
Top Contributor
71 reviews 71 reviews
Reviews in 42 cities Reviews in 42 cities
78 helpful votes 78 helpful votes
“Wonderful, with considerations”
4 of 5 stars Reviewed 9 February 2012
4
people found this review helpful

We want to be honest with this review for the sake of others considering it. This is a very remote boutique hotel that is for peace, quiet and relaxation. This is why we decided to stay there for our anniversary. It has only ten rooms, four of which are “beach suites” and the other six are older and smaller. If there is a group that is staying there, it may seem crowded as there are only five tables in the dining area and the pool is quite small. When we arrived our room that was promised to us by the owner, Jason, had been given away to another couple (who, we found out, paid less then we did). That news was not good for us especially since we were placed in the middle of the other two beach suites and it did not have the privacy that we had hoped for.

Jason seems to run a loose ship and could appear that he is not on top of his game, and he is a very likable young man. His assistant, Lucio, is extremely professional in demeanor, dress and helpfulness.

There are pros and cons that need to be stated here. The cons are that we had to ask for a few things for our room upon arrival ie: more coat hangers (there were only five), an umbrella for the lounge chairs outside; a towel rack. The intercom to the office wasn’t working nor was the radio/iPod docking unit. It is important to know that there is no TV, no phones, and no WiFi in the rooms. WiFi was in the dining and reception area. There were no “foot baths” to remove the sand from our feet coming into our room off the sand and patio, so we used a hose bib. It would be great if they supplied some slippers because of the bare tile floor and the sand. Most of the time the music playing by the pool was a salsa type and we would have preferred something more relaxing.

To mention another con—the restaurant. Unless you have a car or want to spend about $45 round trip for a taxi ride into Zihuatenejo, you are there for all meals because of the remoteness of the property. There are only four to five items on the breakfast menu (ours was included with our room) and overall it was quite good. Lunch was the same menu daily which was meager. Dinner usually had a fish or meat dish with soup and dessert (always a flan). We had to go to town for a change of taste twice! One morning they were out of almost everything, which was very sad and we could tell the waiter felt badly. The kitchen needs some help. Because the wine selection was not very high end Jason bought us some special wine when he went into town one day, which was very thoughtful and nice.

Now for what we loved! The property is wonderful. It is along a mostly barren stretch of beach with large empty properties on each side and it’s along a dirt road. There are no beach vendors, which is a good thing! It is a stretch of beach that goes on forever and the waves and surf were thunderous which were amazing to watch. Sometimes there was a strong undertow but usually good for boogy boarding or body surfing. The shower is outside of the bathroom and ours had some “no-see-ums”, so we ended up with quite a few bites. There is also a soaking pool behind the shower, which was delightful but it lacks privacy. We loved walking on the beach and the quietness. Coffee is brought to your room every morning at 7:30 and placed in a pass-through door into your room. A nice greeting of the day! This hotel has a wonderful intimate feel.

The beach suite rooms are large and the bed faces the ocean so we could watch the waves. The walls need some artwork. The bathroom is also large with double sinks and lovely wood drawers and trim.

On the patio in the beach suites there is an outdoor small refrigerator if you want to bring in your own drinks. Sitting on the lounge chairs on the sand off of our patio was a nice place to read, and stare at the waves and totally relax.

This hotel seems to attract a younger crowd—30’s & 40’s. We are seniors! We wanted to like this place so much that we would return time and time again, but because of the remoteness and info mentioned above, we probably won’t.

Room Tip: Ask for Beach Suite #6.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Contenta about Hotel Las Palmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMM15, Owner at Hotel Las Palmas, responded to this review
14 February 2012
Thank you for your review. Our goal is to always improve our ambiance and our service. We appreciate both your positive and negative comments. While ever person’s vision of decoration and art are different our concept of art is nature. We aim to provide an atmosphere that allows people to live in luxury accommodations surrounded by beautiful nature. In addition to that we believe in a relaxed atmosphere with warm and friendly service. We have labeled this concept as barefoot elegance.

The beauty of Las Palmas is to get away from your normal daily life and the distractions of busy life. Because of this we have purposely not put televisions or wifi in the suites. We do put plenty of books and games that allow people to spend intimate quality time together. We do provide complimentary wifi in the restaurant and lobby area.

I am happy to say that since your visit we have enhanced our restaurant menu’s and we have been receiving overwhelming positive comments about it. Our philosophy is to offer local dishes, prepared by local cooks, made with the freshest local ingredients. In order to accomplish this we offer a limited but complete breakfast, lunch and dinner menu. Our dinner menu is a 4 course meal that changes completely every night. Each menu consists of 2 starters, 3 different choices of main dishes and a different dessert each night.

Thank you again for your wonderful comments and we hope to see you again.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Expected much more...”
3 of 5 stars Reviewed 8 February 2012

This is a near 4 star property, but service didn't match. Dining really so so, but maybe it wasn't for me.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask sailingthebalticsea about Hotel Las Palmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMM15, Owner at Hotel Las Palmas, responded to this review
19 February 2012
Thank you for your review and I am sorry to hear that we did not meet your expectations. I would love to hear more about how we could have improved your experience. If you can please email us what we could improve for you we will take it very serious and work hard to improve it. Thank you for helping us grow.
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Vancouver, British Columbia, Canada
1 review
3 helpful votes 3 helpful votes
“Best Kept Secret...No More!”
5 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

The 16 kilometre gorgeous stretch of beach aptly named Playa Blanca, won't be Zihuatanejo's best kept secret for long because everyone that stays there will leave with a sense of awe. Hotel Las Palmas sits among swaying palm trees, white sand beaches, and the most beautiful sunsets I have ever seen. Dolphins frolic close to the surf and evidence of huge sea turtles lumbering out of the ocean and laying their eggs is all around you. The hotel is beautiful, great rooms, fantastic infinity pools, hammocks, and 4 poster beds right on the beach! A real bonus for me was the food. I am a chef and I was delighted to be served fresh ( caught that day ) seafood, perfectly cooked. The menu was uncontrived and local...what a treat! Great service staff and the owner Jason, made me laugh everyday...what a guy! I will not hesitate to recommend Las Palmas to anyone. I plan to return as soon as possible.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shelley W about Hotel Las Palmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMM15, Owner at Hotel Las Palmas, responded to this review
8 February 2012
Thank you for your review. It really does mean a lot to us that you took the time to write it and I'm glad you had such a wonderful experience. I hope to see you soon.
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Las Vegas, Nevada, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Luxury mix with tranquillity”
5 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

This was a trip that my girlfriend and i will never forget, and a trip that we will be making again. We spend 6 days with a great staff. From the beginning you feel the family atmosphere that is created by Jason and his staff. This place is great. Enjoy beautiful beach and the waves from the Day beds on the sand or on the Hammocks under the palm trees. The food is incredible. the wait staff is tremendous and spot on accurate with their suggestions. The rooms are kept spotless by the staff and the incredible. this is more than a hotel this a vacation home to whom ever stay there. Cant wait to go back and cannot stop telling people about our time there.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Frank P about Hotel Las Palmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMM15, Owner at Hotel Las Palmas, responded to this review
7 February 2012
Thank you for your review. It was nice to meet you and Anne and I look forward to your next trip down.
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Bowen Island, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“My favorite place in Mexico”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

Los Palmas is the place to go in Mexico. I have travelled to Mexico 18 times over the last 30 years and my most recent and first trip to this magical and gorgeous hotel has been by far the best of all those times. When you first walk through the gates and transition from outside to inside, it's like stepping out of black and white and into full technicolor! The rolling landscape is lush and beautifully designed. The sand on the beach, like flour. As I sat and watched a beautiful sunset, I was priveleged to see humpback whales migrating north about a mile off the shore, with one actually jumping entirely out of the water!
The staff are friendly and professional. They genuinely care about making your stay as comfortable as they can. The FOOD! Oh my god the food! was absolutely the best I've ever had travelling through Mexico. A choice of European and mexican dishes, both are excellant.
My one week stay was over much too soon and I am definitely coming back next year!
Peter Ryan

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Peter R about Hotel Las Palmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMM15, Owner at Hotel Las Palmas, responded to this review
19 February 2012
Thank you for your wonderful review. I am glad you had such a great experience and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Las Palmas

  • Las Palmas Hotel
  • Las Palmas Zihuatanejo
Address: Lot 5 Playa Blanca, Playa Blanca 40880, Mexico
Price range (per night):* 441 AUD - 441 AUD

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