I have stayed at the Sundowner Paddlesteamer twice over the past 3-4 years while en-route to Melbourne. Our decision to stay here was largely based on price, and having stayed here before. The price was around 30% less than on my previous stay, presumably due to the new freeway which bypasses Albury causing reduced demand for rooms.
The ground floor room was clean, comfortable and there was ample parking at the hotel. Check in was friendly and convenient. We arrived after dining had finished, so I drove in to town to get some food to bring back to the room. Our stay was excellent, and on the basis of the room and service I would normally recommend to stay here again.
Unfortunately this hotel has introduced credit card surcharges. I find it deplorable that while hotels enjoy more benefits of credit card use than most other industries (booking guarantees, pre-authorisations, charging for no-shows, charging for late charges, avoiding large cash transactions), the industry has been one of the most bullish industries in Australia to introduce credit card surcharges. It also makes it misleading when comparing prices between different hotels. I go out of my way to avoid providing repeat business to hotels who surcharge, which will definitely cause me to look elsewhere next time I travel through Albury, rather than simply rebooking at the Sundowner Paddlesteamer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 February 2010
Dear OzML,
Thank you for taking the time to write a review about our hotel. We are delighted that you continue to come back to our property when in Albury and that the room and hotel facilities meet your expectations. I will be sure to pass the lovely feedback to the team.
We are sorry that you were unaware of the credit card surcharge. We will look to make this more prominent through the booking process.
We do hope that we can welcome you back soon for another excellent stay in Albury.
Kind regards,
Joy Rogers
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC