I just saw your review on Trip Advisor and was very dissappointed with the content.
Due to extenuating circumstances, I had to go home for the week-end; the lady who stepped in to look after the Guesthouse is not a regular employee and was therefore not fully familiar with the running of the business. Our breakfast is always served between 7.30 and 10 am (10.30 0n Sundays). When requested we will gladly give earlier breakfast. I can only apologise to you for the unsatisfactory experience that you had with us. It is very important to me that all who visit us enjoy their stay; it was remiss of me not to have well informed staff in my place at the week-end. I will address the points that you raised in order to improve our service in the future.
Just 2 points of explaination-(1) we have 22 bedrooms in all and if you had requested a quieter room to the inner/rear of the building, it would have been available to you; (2) the matresses on all the beds are Kigncoil, Clud4 Hotel beds and are of very high quality, we often get very complementary comments about them.
I regret that you did not enjoy your stay with us and hope that sometime in the future we may get the chance to welcome you back here. I thank you for your constructive review and although it is bad for my business while it is on TripAdvisor- I will use it as a reminder that although practically all our customers are very happy to stay with us, we cannot afford to drop our guard and get complacent.
All the best to you in the future, I hope that you you got your car problem sorted and got home safely.