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The Kapalua Villas: Traveller Reviews

4.0 of 5
2000 Village Road, Kapalua, Maui, HI 96761
Hotel amenities
The Kapalua Villas
Ranked #2 of 3 hotels in Kapalua
4.0 of 5 stars 390 Reviews
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390 reviews from our community

What travellers say about this hotel
  • Golf course(10)
  • Ocean front(8)
  • Ocean views(7)
  • Resort fee(6)
  • Bay villa(6)
  • Very nice(6)
  • Pineapple Grill(4)
  • Granite countertops(4)
  • Great view(4)
  • Full kitchen(4)
Traveller rating
    225
    87
    28
    32
    18
Only show reviews for Family (119) | Couples (134) | Business (5)
Date Rating
calgary
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“I was worried but I shouldn't have been”
5 of 5 stars Reviewed 9 February 2012
5
people found this review helpful

We spent 10 nights in villa 2623. I had read some awful reviews of the gold villas and a friend had stayed in one last year and said they were dated and to have very low expectations. We had such low expectations we bought few groceries on the way to the villa so we could check out quickly if it was horrible. We have stayed at the Ritz and at the 4 seasons in Maui on past trips so we have been in premium spots and I think our "wants" for a hotel are pretty high. We were not disappointed. We stayed in ridge villa 2623 and it was clean, updated, nice furniture and very large lanai. It's an open concept loft master bedroom so I don't know if it would be terrific for couples to share a 2 BR, probably better for a family. The staff at the check in were fantastic. The only time we needed help was when the dryer wasn't working and they were at our door within 5 minutes to fix it. The spa was beautiful and I truly expected it to be only passable. I guess I need to not believe every review. Only concerns I have are that the pools in the villa areas are really small (think a backyard pool) and what will happen when you can't use the Ritz anymore? That might be the only reason we don't return. Otherwise I have nothing but praise for the villa we were in. I do think it would allay a lot of fears about the variability of villas if you could see pictures of the villa you will truly get. I know that would make me more comfortable.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tauranga, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Excellent location and villa”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

We stayed in a standard 2 bedroom fairway villa. Location overlooking the golf course was excellent and very peaceful. We had a ground floor villa so had patio leading onto the course itself. Layout and decor were great and villa pretty modern and very clean. 5 pools in our group of villas, and use of facilities at nearby Ritz-Carlton Hotel which worked really well. Negatives for us were no proper drapes in bedroom - only slatted blinds, so not very dark at night in bedrooms, and compulsory daily charge of $25 for wi-fi, use of facilities at Ritz-Carlton Hotel etc. Felt this should have been included in price as not optional. 2 parking spaces allocated to each villa. Would definitely recommend to others and would stay again ourselves.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Perfect Villas w perfect views”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

We stayed in a 1 b/r :Ocean View" villa. The unit was set high on the hill overlooking Kapalua Bay and the Bay Course for the Ritz Carlton. The sunsets were magnificent from this vantage point (the few times we were actually in the villa during sunset). Yes, we looked over other villas and roofs but the view of the ocean and the flowers trumped it all. Because it was my best friends villa, we had all the privileges of staying at the Ritz (for a nominal fee). It was a short walk to the General Store, Ritz Carlton and the Kapalua Bay Beach. Can't wait to return.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Beware of the Ocean View Villas (aka, Mostly Other Houses View Villas)”
3 of 5 stars Reviewed 2 February 2012
9
people found this review helpful

We rented a 2-bedroom "Ocean View" Villa and discovered that our unit (Unit 11G4) was what most resorts/hotels would classify as "Partial Ocean View" at best (and even then, "Partial Ocean View" might be a generous characterization - I would call it "Mostly Other Houses View"). When I book a vacation rental, I'd rather than play this game of creative writing. That (by far) is my biggest complaint - if you're going to misrepresent the property to me, then we're already off to a bad start. This seems to be a common theme echoed by past reviewers - there is sometimes a huge difference between villas supposedly in the same category. Here are some other positives and negatives...

Positives: (1) great location - we've stayed in the Kapalua area before and we love the fact that the area is bit removed from Maui's "hotel zones"; Kapalua Bay also has, in our opinion, one of the best family beaches in Maui since the beach sits inside a protected bay (the beach is within stroller/walking distance from the villas); (2) kitchen/laundry - our unit had a full kitchen as well as washer/dryer units and since we were traveling with 2 toddlers, this was a major convenience; (3) Ritz-Carlton access and proximity - villa guests have access to the Ritz-Carlton Kapalua's pools and facilities (HOWEVER, access to the Ritz-Carlton pools ends after February 18, 2012 and access does not include the Ritz-Carlton Residences pool, a fact I was rudely informed of when I asked about it - "Sir, that is private property !!" (Like I'm an idiot for not already knowing the answer to my own question. See my spotty service comment below.)

Negatives: (1) spotty service - when we checked in, we were given maps, informational booklets (advertising), resort IDs, etc., what we weren't given were the keys to our villa (a fact we failed to note until we drove all the way to our villa a couple of miles from the villa check-in offices - shame on us for not checking but we assumed the keys would be a part of the "orientation" packet) - also, after a few requests/queries to the front desk, we basically stopped asking for anything since the answer was usually "no" (or totally unhelpful); (2) our unit was a bit dilapidated - water stains above the kitchen/living room area, leftover paint cans in the closet, loose screws lying by the windows; (3) noise - our unit was the lower unit and we could hear every footstep of the guests in the unit above us.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
De Smet, South Dakota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very Nice!”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We stayed in a 2 bedroom Gold Golf Villa, 12P6 for a week. It was very nice and relaxing. The entire place was updated including the appliances. One other really nice service about the Kapalua Villas is that even though you have checked out, you can still avail of the showers at the Kapalua Spa for free if you want to freshen up prior to the long plane ride back to the mainland as most flights leave late at night.

Room Tip: I see some unfavorable reviews from others but we certainly never experienced it. Our room 12P6 was...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Kapalua Villas

  • Kapalua Hotel Lahaina
  • Kapalua Villas
  • Kapalua Resort Lahaina
  • Kapalua Villas Maui
Address: 2000 Village Road, Kapalua, Maui, HI 96761
Price range (per night):* 265 AUD - 335 AUD

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