We had booked well in advance of our trip in September 2010, and as we had specific requirements we contacted them directly to arrange for interconnecting rooms, so our toddler could have her own room.
Upon driving there, we arrived at the address we had been given, only to find they had moved 18 months before our trip, and not updated their website, or sent out correct information. We ended up sepeaking to the hotel that stood in its place, and they gave us the right address, it was apparent from them this was not a new expereince, and got people coming in looking for the holiday inn all the time.
This meant by the time we actually arrived there it was about 7.30pm, our toddler was very upset and tired, and we were about 2 hours behind schedule because of this error on the address.
Upon arrival we found that they had asssumed our original booking was wrong, and had put us in a big family room. This was purely because there was a confrerence going on in Lyon, and they wanted to have more rooms available. Theybhad not other rooms, and we said that wasn't fair to have changed our booking without informing or checking with us. They did apologise for this, but this meant because of their error we had nowhere to stay.
Wouldn't bother with this one again.
- Holiday Inn Villeurbanne
- Villeurbanne Holiday Inn
