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Le Grand Hotel de la Plage - Royan: Traveller Reviews

3.0 of 5
195 avenue de Pontaillac, 17200 Royan, France
Hotel amenities
Le Grand Hotel de la Plage - Royan
Ranked #8 of 29 hotels in Royan
3.5 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    4
    19
    6
    7
    2
Date Rating
Brighton, England
1 review
1 helpful vote 1 helpful vote
“A Dreadful Hotel - Stay Away from the Not So Grand”
1 of 5 stars Reviewed 26 August 2009
1
person found this review helpful

This is a truly dreadful hotel for the price. Admittedly we travelled in August, so it was peak season, but at €90 per night, I would expect something of a moderate nature, not the extremely tired old place we ended up experiencing. The hotel feels extremely tired and worn as soon as you enter it, and the room was truly dreadful for something that claims to be four star! The room was probably last decorated in the 1960's and it felt as if they had cobbled all of the furniture together from a flea market.

If you wish to park your car, make sure that you are driving a Smart Car, as it has a tiny underground car park (I mean really tiny!) has no automatic lighting, and the lift doesnt work, so you have to carry your cases up and around to the front of the hotel. You also be prepared to pay €20 a day for the benefit, which again seems a ripoff when we are already paying to stay at the hotel.

Our stay was so bad and so unenjoyable, we left the next morning, despite having paid for 2 nights in advance, to continue our holiday further south near Bordeaux. The hotel refused to refund our second night, but I couldn't be bothered to argue, as they really had no idea about customer service. Ironically, for the same price, we ended up staying in the wonderful Hotel Golf Du Medoc, which was a wonderful experience in a modern, customer friendly hotel which made up for all of the shortcomings for the "Grand" Hotel

  • Stayed August 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Monkfish23 about Le Grand Hotel de la Plage - Royan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brighton
1 review
2 helpful votes 2 helpful votes
“well satisfifsd”
4 of 5 stars Reviewed 28 September 2007
2
people found this review helpful

we stayed with a tour group and had no choice of hotel on this holiday so were concerned to have read a couple of negative reports on trip advisor. However, upon arrival we were lucky to have been allocated a front facing room on the third floor. We were very pleased with the size and decor of the room, considering the Hotel is a 3* ! the small balcony and the views were certainly 5*!!! overall the food,staff,and location made a perfect stay.

Stayed September 2007
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Ask desbrighton about Le Grand Hotel de la Plage - Royan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, England
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Couldn't wait to leave”
2 of 5 stars Reviewed 23 July 2007

Found ourselves a day in front of schedule due to factors out side our control and had this Hotel reccommended to us by another Hotelier. Bad mistake.

The Hotel is a little like one would expect a large familly Hotel in Blackpool to be; tired a little dirty with large spaces and nothing much going on in them. The bathroon was outdated with cracked and damaged tiles and fixtures.

The breakfast was appalling and heaven knows when the restaurant windows had last been cleaned.

To add insult to injury, the quoted price of 80 euros had mysteriously gone up to 90 euros overnight despite my wife and I having having clearly heard the lower rate.

One to miss

  • Liked — The exit
  • Disliked — The reception staff
  • Stayed July 2007, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Whittrip about Le Grand Hotel de la Plage - Royan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Comfort over the Estuary”
4 of 5 stars Reviewed 24 June 2007
2
people found this review helpful

A superb location overlooking the Gironde estuary, this hotel is pleasant indeed for a stay, though, surprisingly, it lacks a proper bar and restaurant. Ask for a drink and you can get a beer, but gin, bacardi, rum - no! A nice dining room serves decent breakfasts, but it appears that only tour groups can dine - strange!
There are a number of restaurants nearby, plus the casino, but the ambiance of a bar is missing.
Rooms on 3 floors are decent enough, some with superb sea views, and the staff are keen to please. It is well worth asking for a room at the front.
Royan is about a mile away, with a pleasant coastal path to get there. The pace of life is gentle here, though in July and August it can get a bit hectic. The bay is popular with surfers, but good sands make bathing a pleasure for everybody.
In this area, you could do a lot worse!

  • Liked — wondewrful situation
  • Disliked — 3 star hotel and no bar!
  • Stayed June 2007, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SunderlandMackem about Le Grand Hotel de la Plage - Royan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
noisy le sec
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“hotel plus que moyen”
3 of 5 stars Reviewed 1 May 2012
1
person found this review helpful
Google Translation

  • Stayed April 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sev p about Le Grand Hotel de la Plage - Royan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CERISE, Directeur général at Le Grand Hotel de la Plage - Royan, responded to this review
11 May 2012
Bonjour « sev p »,
Merci d'avoir laissé votre commentaire sur le site Tripadvisor.
Nous sommes sincèrement désolés de ne pas vous avoir fourni les prestations que vous attendiez et vous prions de bien vouloir nous en excuser.
Nous avons repris la gestion du Grand Hôtel de la Plage début février 2011 et avons déjà effectué une première phase de travaux d’améliorations et rénovations. Une deuxième phase de travaux sera prochainement mise en œuvre : rénovation complète des salles de bain et insonorisation.
Le Grand Hôtel de la Plage est un établissement qui dégage une ambiance particulière, un certain charme et une certaine nostalgie de la « belle époque », c’est ce qui fait notre différence et notre force. Nous espérons continuer à améliorer cet hôtel tout en conservant son âme et sans le transformer en un hôtel anonyme semblable à tous les autres.
Nous comprenons parfaitement que vous ne partagiez pas l’avis des autres témoignages que l’on peut lire sur Tripadvisor ou ailleurs.
Nous attachons une attention particulière au bien-être de notre clientèle ; il semble que nous n’avons eu aucune sollicitation de votre part durant votre séjour, nous aurions pu trouver une solution ensemble.
Nous espérons pouvoir regagner votre confiance et vous accueillir de nouveau au Grand Hôtel de la Plage.
Cordialement,
Michaël Guignard
Directeur du Grand Hôtel de la Plage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Le Grand Hotel de la Plage - Royan

  • Grand Hotel Royan
Address: 195 avenue de Pontaillac, 17200 Royan, France
Price range (per night):* 105 AUD - 133 AUD

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