We were a little worried about our stay after we had read the reviews prior to us leaving for our stay on the 2nd January.

We really enjoyed our stay and found no problems at all with the service we received while there or the staff.

It was only 1 night which was fine, the kids were comfy in there bed and so were we, there were NO BED BUGS and the room was CLEAN!!

Only thing we didn't like was the fridge was off when we got in which made the milk smell in it, lucky we don't drink milk..

We were very happy with our night there and would possibly do it again!!

We stayed from 28 December through 2 January. Our daughter booked a double room for us and didn't look at any reviews prior to our stay. We thought the hotel and room were quaint and interesting. Now, we ALWAYS look for bedbugs prior to going into a hotel bed and this bed was clean. The A/C worked great. We didn't even try the T.V. The room seemed clean and the bathroom seemed clean. We requested two extra pillows and received them right away. We saw a movie at the cinema, and we were quite impressed with those facilities.

On the negative side, we didn't get a great sense of security through our main entrance door after someone knocked on the door at 12pm thinking it was their room. The doors are thin and flimsy and could quite easily be broken into. I wouldn't want to stay here as a single woman. In the morning, you could hear the restaurant gearing up for the day and some patrons with children were quite loud as they ate their breakfast. We had two big peaves about our stay. There are signs all over stating that that the hotel is a smoke-free resort, but many people did not adhere. We saw people smoking, ashtrays around in public and the balcony areas, and we could smell smoke as it wafted under the door from the shared balcony. We stuffed the bedspread in front of this door to help alleviate this problem. The second issue was in the five nights we stayed there, our room was never cleaned. They had left a note saying they would clean the room every second day, but they never did. Therefore, the instant coffee wasn't replenished, but we didn't bother with asking them about it since the stock lastest almost to the last day of our stay.

Overall, the place was fine for us as an over-50 couple. We were gone from morning through evening, so we didn't have many problems. But considering the other reviews that we didn't read until our return home, we probably wouldn't stay here again.

BTW why does any hotel use double beds? Queen size ought to be the legal minimum!!

We stayed here last month and only stayed here because the mantra was booked out. We were wery of the reviews when we booked but we had no other choice. The other reviews are a good indication of this dump. The owner is blatantly rude and arrogant. The resort made mistakes with our rooms and he seemed to blame it on us. He was not apologetic or sincere at all.
Dont stay here.

My boyfriend and I were so disappointed with this accomodation. The staff were extremely rude and unfriendly- when our key didn't work in our door, we were left waiting for over half an hour while they reluctantly found us another room. We had also booked a 'mystery room' valued at minimum $130 and they tried to put us in a room that was only worth $100, when we questioned this, they argued and said they didn't have any more expensive rooms available anyway, but after we protested they managed to magically find us one. The decor is dark and depressing, and they didn't even supply hand towels in the bathroom! The "roman baths" weren't even functioning and half of the walkways are blocked off by discarded tables and chairs. Even the staff in the overpriced restaurants are unfriendly. Overall, an absolutely terrible experience and we couldn't wait to get out of there.