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BEST WESTERN Hotel Du Parc: Traveller Reviews

4.0 of 5
Roemerstrasse 24, Baden CH-5401, Switzerland
Hotel amenities
BEST WESTERN Hotel Du Parc
Ranked #1 of 9 hotels in Baden
4.5 of 5 stars 41 Reviews
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41 reviews from our community

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Traveller rating
    27
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Stafford
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Comfortable hotel with friendly staff”
4 of 5 stars Reviewed 7 November 2011

This hotel is within easy walking distance of Baden train station. Since the station has three exits from the underground shopping centre, it is a good idea to check with the signs for the hotel before exiting (turn left before reaching the fountain). The hotel is near a park and is on a quiet road near the river. The welcome drink was appreciated and I found the staff helpful and friendly without exception. The rooms are large and well furnished, although the chairs are a bit strange and uncomfortable. The wall between the bedroom and bathroom is glazed which is fine for the exhibitionist but there are some functions which one would prefer to perform without a glss door giving a view. The shower and hot water supply were excellent. As with most hotels, the duvet was too hot and, short of stripping it from its cover, there was no intermediate level of bed covering.
It should be no surprise to visitors from abroad that Switzerland is expensive and a meal can cost 2-3 times what it would be in the UK. Similarly for the accommodation. I missed the good quality, cheap pub-grub available in England.

Room Tip: All similar
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mela Frey, Leiter Öffentlichkeitsarbeit at BEST WESTERN Hotel Du Parc, responded to this review
19 December 2011
Dear guest,

First of all we would like to thank you very much for the time you have taken writing down your impressions. It is vitally important to us, receiving honest feedback from our guests.
Furthermore, it is extremely helpful for prospective guests to choose a hotel in Baden or nearby Zurich.
As you may know, we are very sensibly to reviews, negatives as well as positives.
We check your inputs seriously and are looking forward welcoming you again in Hotel Du Parc!
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Dublin
Top Contributor
52 reviews 52 reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
“Not Bad But Very Expensive”
4 of 5 stars Reviewed 8 October 2011

Fairly standard Best Western hotel, extremely drab exterior, rooms are OK but the lack of air-con is a killer in summer as this part of Switzerland gets very humid. Tiny bar, but good choice of drinks. Food is very plain, but then what do you expect in CH. Staff are very friendly and helpful. a 6-8minute walk from the train station or 2 mins in a taxi. Lovely garden area to sit in and enjoy a 7 euro beer.

Room Tip: All rooms are very quiet but no aircon
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  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mela Frey, Leiter Öffentlichkeitsarbeit at BEST WESTERN Hotel Du Parc, responded to this review
26 October 2011
Dear guest,

Thank you for your inputs regarding your recent stay at our property. It helps us seriously to optimize our standard.

The hotel Du Parc has a regular cooling system but no classic air conditioning in the rooms and it is according to that any efficient. Since we have during summertime only a few very hot days, (not humid, Baden has a continental climate depending to the Alps, which work on the Maritime / Mediterranean climate like a wall) there is normally no air conditioning necessary. If our guest require, there are additional fans available.
Referring to the plain food, this is in fact everybody’s matter of taste and if various nationalities hit each other in cause of taste, like in an international hotel, it is challenging, but we are open minded for all inputs and probe our food regularly.
We are happy that you have enjoyed a drink in our nice garden area and we can calm you, that the prices are clearly indicated in Swiss Francs so it is not that expensive how it seems.

We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
With our best regards from Baden
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New York City, New York
Top Contributor
59 reviews 59 reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
“A rather weird hotel in many ways”
3 of 5 stars Reviewed 15 September 2011

We booked one night at the Hotel du Parc as part of a package offered by the Baden tourist office, with tickets and a picnic lunch at the Museum Langmatt -- our reason for going to Baden. It is a large, modern, business hotel. We later decided to arrive a day early and then decided to stay another day so we could drive to Zurich, visit the Buhrle Collection, and return before heading for Lucerne.

I’d love to say I loved this hotel, but it had some very strange features. The flat-screen TV was on a curved panel protruding from the wall. The bed lamps were wall lamps with many-colored lights that flashed from color to color.

They advertise air-conditioning, but the unit is called a “cooling ceiling.” According to the guest literature in the room, it cools more slowly, but is more energy efficient. I think it was about as effective as an ice cube being dangled in front of a vent. Although it wasn’t terribly hot outside, the temperature in the room was 80 degrees, and opening the windows didn’t help, even though we were facing north and into a park. The literature also said that fans were available, so we requested one and one of the reception staff dragged a fan on a stand to our room. It really helped, and it ran all the time we were in the room.

But the strangest feature was an absolutely clear heavy glass bathroom door -- I can’t conceive of anything more ridiculous. Not only does it eliminate all privacy, but if one person gets up during the night to use the bathroom, it guarantees that the other person is awakened by the bathroom light. Only an complete idiot could have thought this one up!

But the reception staff were very friendly and helpful, the food good (although very expensive -- they substituted roesti for roast potatoes with our Wienerschnitzel and charged us 5 Euros each). We paid for parking in their large underground garage, as there was no street parking available.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
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Mela Frey, Leiter Gästebetreuung at BEST WESTERN Hotel Du Parc, responded to this review
23 September 2011
Dear guest, we have read the comments you have made on your stay at the Hotel Du Parc. First of all, I would like to thank you for the time you have taken for writing your impressions.
Although negative inputs are never nice to receive, it helps us always to improve our quality standards and avoid making the same mistakes in the future again.

The hotel Du Parc has a regular cooling system but no classic air conditioning in the rooms and it is according to that not this efficient. Since we have during summertime only a few very hot days, there is normally no air conditioning necessary. If our guest require, there are additional fans available. We are glad hearing that it helped during your last stay.

Some of our rooms have a glass bathroom door. We are checking at the moment various long term solutions for this “problem”. It shows, that modern interior design is not always easy to handle in the daily business.

Referring to the extra charge of 5 CHF for the change of the side dishes we must say, that we are not sure if this might be a misunderstanding. We do not extra charge any changes of the side dishes in the restaurant. The only extra charge of 5 CHF we have in our hotel is for room service, we will make sure that this charge is clearly apparent on the check.

Thank you very much for your compliment for our reception team, they really appreciate it

Hopefully, we could act on your suggestion to your entire satisfaction. We appreciate you as our guest and are looking forward to a second chance welcoming you again in our hotel. We improve the efficiency constantly.

With our best regards, Manuela Frey
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New Delhi, India
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Not suitable for international travellers”
3 of 5 stars Reviewed 6 July 2011

Hotel doesn't have airconditioning. In the months of June to October, it would be difficult to sleep.

Rooms are not standard but the rates are. You will be charged euros 200 for an adult's room as well as room that is suitable for children only.

Since there are only limited hotels in Baden, probably, you are taken for a ride.

Room Tip: Best is to avoid this hotel but if you cann't confirm room no., size, amenities, everything that...
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  • Stayed June 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Mela Frey, Leiter Front Office at BEST WESTERN Hotel Du Parc, responded to this review
15 July 2011
Dear Sir,

I have read the comments you have made on your stay at the Hotel Du Parc. First of all, I would like to thank you for the time you have taken for writing your impressions.
Although negative inputs are never nice to receive, it helps us always to improve our quality standards.

We would like to explain, that our hotel has air conditioning-system, but since we have a system with cooling ceiling (witch is less energy consuming), the effects are not as quick and efficient as you may know from the traditional cooling systems. In Switzerland we only have view days in summer with hot temperatures, therefore the need for a classic air conditioning is limited to some days. Since our hotel is situated in a very quiet quarter, we recommend opening the windows in order to spend a pleasant night. For your next stay at our hotel, we recommend to ask for a room to the riverside on the 1st or 2nd floor, since these rooms are generally cooler then the rooms on the top floor.

We are very sorry for not exceeding your expectations. We appreciate you as our guest and are looking forward to a second chance welcoming you again in our hotel.

Kind regards,

Barbara Frehner
Front Office Manager
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gmp67
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Strange room, hotel in need of refurb”
3 of 5 stars Reviewed 13 June 2011

I soent a night in what the barman referred to as the 'lurrrve room' - all v budget smutty movie and 1990s. I discovered that a circular bed is remarkably uncomfortable, even on your own, but really appreciated the hot tub on the roof!

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask gmp67 about BEST WESTERN Hotel Du Parc
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Mela Frey, Leiter Front Office at BEST WESTERN Hotel Du Parc, responded to this review
15 July 2011
Dear Sir,

I have read the comments you have made on your stay at the Hotel Du Parc. First of all, I would like to thank you for the time you have taken for writing your impressions.
Although negative inputs are never nice to receive, it helps us always to improve our quality standards.

We understand that the particular design of our junior suite may not please everybody, but in general we have very good feedbacks for this room. All of our hotel rooms have been renovated in the last 3 years and we can offer different types of rooms in order to satisfy the different needs of our guests. So if you wish a room with a more classic design please let us know upon your next reservation.

We are very sorry for not exceeding your expectations. We appreciate you as our guest and are looking forward to a second chance welcoming you again in our hotel.


Kind regards,

Barbara Frehner
Front Office Manager
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Additional Information about BEST WESTERN Hotel Du Parc

Roemerstrasse 24, Baden CH-5401, Switzerland
Price range (per night):* 170 AUD - 323 AUD

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