This hotel is not representative of a 4 star hotel as presented but it could be with a substantial investment. We stayed here in mid-June and were very disappointed. This hotel has great bones but has not been updated in years and is showing it. Best thing it has going is the view from the upper floors. The rooms are void of any decorating, not a single piece of art on the walls. The furniture is extremely dated and very cheap. The bathrooms are OK at best but again, extremely sterile. Public space is outdated, dark and dreary. The painted ceilings and beams are fantastic and would really stand out if everything below them were updated. The staff was fine but limited this time of year. The pool area has great potential but again has really cheap K-Mart quality furniture around it. Until you hear that they have renovated, book elsewhere.

Having booked last minute for a four-day stay in Crans-Montana in the February peak season we had no choice but to choose one of the last rooms available in the village.
Supposedly a four-star hotel, we paid 420 chf per night for what was actually a small, dark, dingy and dirty room (the carpet was badly stained) with an admittedly very nice view .
The public hotel areas were not in use - there was a cosy underground lounge with a fireplace that was seemingly closed (lights switched off and chairs pushed aside) and the bar also had no guests. Every time we passed the reception area, the Front Desk clerk was not behind the desk and we had to ring the bell.
All in all, this hotel should not be rated more than 2* and is a disgrace for the price.

Cheap furniture, overworked staff that don't inspire confidence, never look happy. Avoid this place if you can.

This hotel is family owned.They own several places in Crans-Montana&think they provide the best accommodation you can get in Crans.
Though rooms are ok,service is terribly poor and you just can't count on the staff.
I had booked several rooms,a signed contract existed.9 months later,the contract was cancelled as they could accommodate a larger group for a longer periode of time.All my emails stayed unreplied.Each time I tried to call,the responsible person was not around+never returned any of my calls.It was by pure accident I got her on the phone.Excuse:illness in family.Honestly,sorry,but I coulnd't care less,there's staff business should be delegated to.
An alternative was promissed.I agreed,cld only send list of names at later moment.I sent list,got a reply:our hotel is sold (no communication!).At the end (some more time passed),I got to know that she had cancelled the alternative since I hadn't sent my name list immediately after having agreed to alternative.She promissed she'd look again.I never got news,e.mails stayed unreplied,phone calls weren't returned.By accident,two days before my groups departure,I got to know that they hadn't been able to find anything.I was lucky enough to get great support from the tourist office,I cld house my people.But not ever would I at any time support any of the establishments of this family again.This is no service level,this is pure arrogance and should not be supported.
Besides,I did hear some stories of other large companies experiencing the same!