We stayed there one night (wedding anniversary) and it was just fantastic.
We had a room with a view to the park but were able to see a little part of the Rhein valley too which was great. The greeting was nice and friendly and the room was very nice and compared to German standards quite huge. The bathroom was good too so there was really nothing to complain. We had ordered a sparkling wine for arrival to our room and it was there in a cooler with ice. The spa area is not that big but was totally fine for us. The sauna was good, only the steam bath did not really do its job (even after the waiting period). The pool water was rather refreshing than really warm but this is something I personally really like, so it was great. Outside area is very nice too, and inside they offer fruits and water which should be a standard in hotels!
We had dinner in the restaurant and due to the weather were able to sit outside which was really gorgious. The view is just fantastic and is was a great night to sit there. During the evening it got a little colder and the brilliant staff offered some nice woolen blankets which I thankfully took. The service was outstanding and although it is a higher class, it was not arrogant or anything like this at all. The service was super friendly and we had fun with them too.
Breakfast was included in our offer so this was fine for us. They prepare fresh omletts or pancakes etc. if you want and the buffet was good too. I have seen better breakfast buffets though but it was really nothing to caomplain about. Sparkling wine, fish, sausages, different cereals, jams and breads, really good.
The only thing I really did not like (but I never actually do!) is that higher priced hotels take a fee for parking. I think this is really weird and should not be done when you stay (!) in the hotel over night. So they charge you with 6 Euros even if you park just outside (garage is much more). I mean, where should you park your car up on that hill? Well, but this is really the only point to complain.
We will definetely go there again!!!! And even if it just was for dinner or the nice little bistro they have up there too (which closes at 9 pm I think).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC