Fantastic location for a short, romantic break or active holiday such as walking, mountain biking or as we did, motorcycling around the Black Forest roads - Brill... The hotel is quite old but very well maintained and extremely clean in every respect. Corner room with balcony and view of the lake was excellent but the small 'functional' bathroom was a bit disappointing. Originally booked for three nights as half-board, but..... the food was too bland, cold & totally unacceptable. Complaints were dismissed with statements such as "Many guests have allergies so we try to cater for all....." or, when arranging with reception to change our booking to enable us to use the A La Carte menu, all we got when explaining our reasons why was a curt "OK..." (I did think to myself the food was so bland that they must have been trying to cater for guests with allergies to water & oxygen.....) Oh, by the way the A La Carte was not really worth it - overpriced and not much better. Staff were mainly very friendly and helpful but it was a shame those who are 'nice' are let down by a the odd, arrogant & unfriendly member of staff - they should remember they only have a job because hotel guests pay good money for a pleasurable stay..... Will we go back - NO!!!
- Romantik Hotel Titisee Neustadt
