My husband and I stayed at the Parkhotel Adler for two nights in November. We were winding up a Christmas market trip and wanted somewhere quiet but near enough to Freiburg that we could pop in there for the market.
The Adler is a 5 star resort hotel in a very up-market resort. Hinterzarten is small, with nice little boutiques and a train link to Freiburg that takes around 30 mins. AND the hotel provides a "HochSwartzwald pass" to guests who spend two or more nights. The hotel is lovely and great credit to them that even though there were few guests when we were there most of the facilities were open. the staff are terrific. We had a warm welcome from the Receptionist, and the waiter in the "Wirtshus" was just superb!
We booked a Deluxe double and the original room assigned to us was really a Junior Suite. large, with nice view onto the spa area and the hills beyond. Sadly the interior decorator had deemed it "tasteful" (I suppose!) to have a translucent door between the room and the bathroom, thereby guaranteeing that when one of us got up inthe night to use the bathroom the other would be woken up. I have no idea why decorators think this is "cute". it isn't! So we had to ask to be changed. The person on the Front Desk managed this change efficiently but sadly for us, the only room that could be offered without this type of door was much smaller and looked out on the restaurant building. Not nearly as nice. Also was a smoking room. But we took it anyway. I was a bit surprised that the rate remained the same but on checkout the Receptionist explained that the first room was in the same category and was the nicest room of that category! She also said that a note had been put into our record with them so that when we stay there again we will not be given a room with these horrid see-through doors.
The hotel was very comfortable. We had a couple of really nice dinners in the Wirtshus which serves local dishes and delicious they are too! Beakfast was excellent. Lots of choice at the buffet and a menu to order from as well. the one "public area" I hated was the Leopard Bar - and this was the only bar that was available during our stay. Smoking was allowed, in fact encouraged and cigars are sold. We hate the smell of smoke, and even more cigars. so we had no bar that we could sit and enjoy a drink in. Instead we went to the restaurant and had our apéro at the table. Not entirely satisfactory. Hotels should think about this situation and make a non smoking bar available to guests. (It is quite shocking to us, coming from the Valais in Switzerland, that any service is allowed in a smoking area!!)
I had a fantastic massage at the Spa, which is lovely. My original booking had to be changed since the person who would have done it was ill. the director of the spa called me at home and left a message about this. When we checked in, there was a written message waiting in our room. Now THAT is service!! In the end the massage I had was great and the masseur gave me some very helpful hints on how to minimize the back pain I have which I much appreciated. It is really a seriously lovely spa. I could imagine an entire holiday built around their treatments.
All in all I think this is a lovely hotel and would not hesitate to stay there again. It is very historic, but it is their excellent staff that make your stay so wonderful.
- Parkhotel Adler Hinterzarten
- Parkhotel Adler Hotel Hinterzarten
