Missed our connection in D.C. when our plane was diverted to Pennsylvania for a few hours. Called immediately to cancel our first night at the Steigenberger, and were told they would honor our cancellation; but when we finally arrived, we were told we would be charged for our missed first night after all. We were given a tired room in the attic eaves, with pet-stained carpet overlooking the railroad tracks. The elevator didn't go all the way to our floor and there was no bellman or offer of help with our luggage. Hall and stair carpets were also filthy. When we returned to the desk to request a different room we were told the hotel was fully booked. At 240 euros per night, plus parking, we ended up paying more than $700 US (since we were charged for 2 nights for our 1 night stay) for a small, stuffy, dreary, dirty room with a very small bath. At that rate we thought staff could at least try to accommodate our request for a different room. We were simply told "no" without even a pretense of actually checking availability. It was the worst stay of a 6-week road trip in Germany. There was also no concierge on duty, and desk staff didn't seem very knowledgeable about dinner suggestions or directions. Parking lot was small and cramped and required much maneuvering to fit into a space.

Breakfast was extensive and delicious. However, it was self-service with the exception of drinks. Staffing was minimal and, even though we lingered on the lovely terrace overlooking the water, we were unable to get any beverage service until the end of our meal. The hotel is in an old monastery with a lovely interior courtyard, and was probably quite grand at one time. Not so anymore.

Did not use pool, fitness, etc.

If you arrive to beautiful Constanz town, you must stay overnight in the Steigenberger Inselhotel. Excellent location, on the beach and close to the old town with its many nice shops. The rooms are very nice and include all you need. The breakfast is rich and the whole atmosphere in the hotel is very nice. Note that Internet and parking are not free. Also there no free coffee.

We spent four nights at the Hotel Steigenberger in mid September 2011 and had a wonderful experience. We found the hotel to be very clean and it was obvious that furnishings and rooms had recently been refreshed with updates. Our accommodations included breakfast each morning. The array of breakfast selections was one of the best we've had in our many travels through Europe. The setting of the hotel is on a small island within a very short walking distance from the Konstanz city center, restaurants, ferry to Meersburg, and other sites. Our first two nights were spent in a room overlooking the cloister as there were no “seeblick” rooms available – but it was very comfortable. The hotel arranged for us to move to a lake view room the last two nights of our stay. The staff requested that we pack our bags but leave hanging items in the closet. They moved our belongings to the lake view room while we were exploring the wonderful sites in the area. To top things off there was a chilled bottle of champagne waiting for us when we arrived to claim our key for the lake view room. Finally, we have never experienced better customer care than we did with the desk and room service staffs.

My partner and I have just returned from a week at Lake Constance staying at The Insel Hotel. A very historic building and a brilliant stay. We were really impressed with the manager who, apart from visiting the dining room every evening chatting to all the guests, also gave a fascinating and entertaining tour of the hotel. Our room was well equipped and very quiet. Must also mention the restaurant and food - really excellent. Throughout our stay members of staff exceeded our expectations and made our stay really memorable. Thank you all for a lovely holiday.