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ResidHotel l'Edelweiss: Traveller Reviews

3.5 of 5
38, avenue de la Muzelle | Mont de Lans, 38860 Les Deux-Alpes, France
Hotel amenities
ResidHotel l'Edelweiss
Ranked #27 of 48 hotels in Les Deux-Alpes
3.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    2
    11
    5
    3
    4
Date Rating
Donegal
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Good Location - Awful Apartments”
1 of 5 stars Reviewed 30 January 2012

We arrived at Residhotel L'Edelweiss at 9pm and because reception was closed arrangements had been made for check-in. However, we were told that we would be able to rent towels from the hotel and they had not made arrangements for this so we were left without towels until the next day. We were told that all rooms had a double bed and our room was supposed […] to be a one bedroom apartment for four people. The double bed turned out to be a pull out sofa-bed which was two singles, one on the sofa and one on the floor! Not a double bed by any stretch of the imagination. The "bedroom" was basically an alcove in the entrance to the apartment with two bunkbeds and no room for anything else. Thankfully there were only two of us in the apartment because four adults would have been a nightmare. Apartments are very small. The kitchenette was well equipped apart from having no kettle or toaster. The shower had no curtain so the bathroom got soaked after every shower. Check-out time was 10am at the latest and eventhough we offered to pay for a later check-out, we were told "NO". On leaving the residence, we asked them to store our luggage as we had to wait seven hours for our transfer to the airport only to be told that they have no luggage room and would not help us in any way even when we offered to pay them for keeping our suitcases. Overall, this was a bad experience at this hotel and we would not recommend it to anyone. The Les Deux Alpes resort has excellent skiing and we will return for another holiday but to a different hotel!

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidHotel Service communication, Responsable relations publiques at ResidHotel l'Edelweiss, responded to this review
7 March 2012
Nous avons bien noté vos remarques et nous sommes désolés pour les désagréments que vous avez subis durant votre séjour.
Nous tenions néanmoins à vous apporter quelques points d'éclaircissement.
Notre structure n'étant pas un hôtel mais une résidence de tourisme, notre réception ferme à 20h; cependant, nous contactons toujours les clients prévus en arrivée tardive pour leur indiquer la procédure pour récupérer les clefs de l'appartement à leur arrivée, ce que nous avons fait pour vous également.
Il semble cependant que l'information selon laquelle vous désiriez des serviettes de toilette à votre arrivée ne nous soit pas parvenue et nous nous en excusons. Nous avons pu cependant réparer notre erreur en vous les fournissant dès le lendemain.

En ce qui concerne votre hébergement, nous ne proposons pas des chambres, mais des appartements meublés, ce qui est clairement indiqué sur l'ensemble des sites qui proposent des séjours dans notre résidence, à commencer par le notre. Dans les studios pour 4 personnes que nous proposons, et comme c'est le cas dans de nombreux appartements en résidence de tourisme, le couchage double du salon est composé d'un canapé lit gigogne dont la partie inférieure, une fois dépliée et remontée, se transforme en lit double. Le détail de ces aménagements est en principe bien indiqué sur tous les sites qui proposent des séjours dans notre résidence.

Enfin, nous n'avons malheureusement pas pu vous donner la possibilité de rester plus longtemps dans l'appartement que vous occupiez, car la résidence était à nouveau complète le soir même, et nous avions besoin de temps afin de procéder au ménage pour les mettre à disposition en fin de journée pour les clients suivants. Bien entendu, lorsque la résidence n'est pas complète et que notre planning de ménage nous le permet, nous pouvons accepter que certains clients conservent leur appartement au delà de 10h.

De plus, il nous est difficile de mettre en place un service de bagagerie car, notre réception n'étant pas ouverte toute la journée, il est problématique pour les clients de récupérer leurs bagages avant 17h dans un local qui se veut fermé à clefs (pour des raisons évidentes de sécurité).

Nous espérons avoir répondu à vos interrogations concernant le fonctionnement de notre établissement et souhaitons avoir le plaisir de vous accueillir de nouveau, afin que vous ayez une vision plus favorable de notre résidence.
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Alton, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Good value apartments”
4 of 5 stars Reviewed 27 February 2011
4
people found this review helpful

I traveled with my wife and two teenage girls down to Les Deux Alpes having booked into the Edelweiss Hotel, full of concern having read the reviews after booking. What we found was a value for money apartment with great views, friendly and helpful staff, with beds that were fine and very clean. We wanted an apartment, not a hotel so this is how I base my review.
You are given your key, issued with clean sheets as you arrive with a welcome pack, and you are left to enjoy your time in the mountains. The reception is manned every day but to be honest we had no reason to speak to them after arrival as all aspects of our trip were good.
The person who commented re now shower curtain is correct, but we just sat down in the bath and held the shower lower - hence no water on the floor!!
The facts are that this is a value for money apartment, close to the center of the town, within 100m of the nursery slopes with direct access to a chair lift up to the main resort or a drag lift which gives access to a ski path to the left or right with access to a further chair lift up or the center of the town and the main Tandri lift.
We had a cracking week, loved Les Deux Alpes at Half Term and the apartments were a major part of our positive view of the resort.

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Very Basic Apartment - Street noise and no shower curtain, Kettle or Grill”
2 of 5 stars Reviewed 23 March 2010

Stayed there over new year 09/10. In a room right on the street corner so had drunk French & Italians singing to us most nights. Apartment did not have basics such as a kettle, grill/ oven or a shower curtain so bathroom was flooded constantly. Bed sheets / blankets were dirrty and the apartment had not been recently refurbished as described in the holiday brochure. Ski locker room had lights hanging dangerously ready to hit you on the head. Close to ski lifts is one of the only positive things about this place. Would not stay there again even if I was paid.

  • Stayed January 2010, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Ok-ish”
3 of 5 stars Reviewed 1 February 2010

We arrived at 12:30 and found that the check in was only between 15:00 and 20:00 on Saturdays (17:00 and 20:00 other days) so sat in a near by restaurant waiting. By the time 15:00 arrived there were about 60 people waiting in line! Rooms were ok with all appliances you needed but nothing else, we promptly went out and bought washing up liquid, toilet roll etc. Only a 2-3 minute walk to a nearest chair lift. Each apartment gets a ski locker the same size (if your 2 people or 8!) and they can only fit about 4 skis in each at a squeeze. Wouldn't return anytime soon but the staff were friendly.

  • Stayed January 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, Scotland
Senior Contributor
35 reviews 35 reviews
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26 helpful votes 26 helpful votes
“3 star apartment with no shower curtain?”
1 of 5 stars Reviewed 25 January 2010

We booked this apartment with Crystal expecting a 3 star apartment, when we arrived it was apparent that they forgot to mention that it's like a hostel which can't even supply a shower curtain. The flip side to this is that we got a swimming pool in the bathroom every day! The beds were pretty rubbish and the blankets had not been washed in some time hich was not very nice. They do not supply towels, another thing Crystal did not tell us and they charge 8 euros for a starched tea towel. Kitchen facilities are basic. Take your own as the shop charges 18 euros! The location was quite good and the nearest lift is a 2 minute walk, you can ski pretty much to the door down a short bt of road if there is snow. Wouldn't stay here again even if it was free.

  • Stayed December 2009, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about ResidHotel l'Edelweiss

38, avenue de la Muzelle | Mont de Lans, 38860 Les Deux-Alpes, France
Price range (per night):* 59 AUD - 101 AUD

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