Most elements of the service were good. Most staff were very accomodating and some staff certainly went the extra mile or even 10 miles. This was our 10th clubmed holiday but the first where we were not given either a welcome party or a pack of information. Until we arrived home and looked at the photographs of the chefs de village in the brochure we were not sure who was the chef at L'Alpe de Huez. Occasionally the information given at the reception desk was inaccurate e.g. what time do the lifts start working? answer should have been 0900 not 0830, and where do you pick up the free bus? answer should have been "by the flag at the entrance to the clubmed grounds" not "outside the door" as I was told by two people. We were told at reception the night before our return and the morning of our return that our flight to Heathrow had not been cancelled despite internet evidence texted to us from the UK saying that it had. UK was correct! We were not told what to do should we arrive at the airport to find we had no flight. We had to phone family in the UK once we arrived at the airport who phoned clubmed to discover what we had to do. Once we found the clubmed desk (in arrivals not departures) an unbelievably helpful and efficient lady from clubmed ensured that we were on the soonest available flight to the UK.
The room was fine. There was plenty of storage space and the shower worked well. The room cleaning service was efficient.
The ski in and out was great.
Apparently the hotel had a swimming pool but we have no idea where this was as there were no signs.
- Club Med L'alpe-D'huez
- L'alpe-D'huez Club Med
