If you want luxury and class, you won't find either at this hotel. The staff was unfriendly, the management was rude, and the male receptionist (Jaque) did not know what he was doing. I would highly recommend you find an alternate hotel. This place is not worth the amount they charge.

Within in the first 15 minutes of arrival, we were overcharged by 280 euros due to calculation error by the male receptionist (is math calculated differently in France?). My money was never returned. He also blamed us for making a mistake when booking the rooms. Rude.

Our rooms were decent, at best. Clean, nice bathroom, but very dingy and run down. A few critters (small lizard, bees, moths) made their way into our room occasionally, but the staff did help to escort the bugs out.

Looking for a nice view of the beach? You won't find it here. Multiple trees block the water down below, along with a gigantic crane to the left of the hotel.

The location of this hotel is very inconvenient. It is up a hill and far from the main road, and walking is not really an option. If you plan to go to the Saint Tropez port area or Ramatuelle beach, then don't bother staying here. It is 35 euros each way to/from the hotel that you are MUCH better off just paying slightly more to stay at cleaner, nicer, and more conveniently located hotel.

Our check out process was also a nightmare. We had an early bus to Saint Raphael and needed to leave the hotel promptly at 6:45am. Unbeknownst to us, the front desk does not open until 10am AND they hold on to your passport at check in. Meaning, I had no way of getting my passport back. Finally, the manager showed up (after the night guard was blatantly rude to us).

The manager is HORRIBLE. He pretended not to understand anything we were saying, very unfriendly, not helpful, did not care that he had my passport hostage. Even when we voiced our concerns, he could care less.

IF THE MANAGER DOES NOT CARE ABOUT THE GUESTS AT HIS HOTEL, THEN HE DOES NOT CARE ABOUT THE SERVICES HE PROVIDES. And that was made evident by the staff and receptionist.

Les Capucines should be your LAST RESORT...trust me, there were much more amazing hotels in the area.