This hotel dosen’t meet the minimum standards for a three star hotel. For instance, the door that acces to the reception is always closed. The same happens with the door that gives you acces to the fitness and the sauna. We did ask for the timetable and each day we had a different answer, but the fact was that the doors were always closed. Only open the reception to do check-in and check-out, previous waiting a long time after ringing a bell.
The rooms are spacious but the furniture is simple, old and not very functional. The bathroom, small, bad distributed, small shower, uncomfortable and full of lime ... which gives the feeling of dirty and poorly preserved.
Breakfast offers very little variety and there is a handnote saying that you can only eat one crossiant! ... In addition in the dining room we found a cockroach.
There was a note informing customers that as the hotel was full, they could run out of water! ... Not hot water ...not water at all!
We decided to shorten our stay ... but it was impossible because after talk with the owner, he told us that if we wanted to leave we had to pay the entire stay, despite the cancellation policy did not say anything about it.
WE DO NOT RECOMMEND AT ALL THIS HOTEL !!!

We had a wonderful experience at Hotel Sonenga with our two teenage daughters. The hotel is definitely a trek from the downtown area, but for us, that just added to the adventure. The best part of travel is experiencing life like the locals. Hotel Sonenga is located in a residential neighborhood at the top of a steep ramp and step climb. We took a taxi to get to the hotel with our luggage, and of course the driver knew Roger, who was ready and waiting for us when we arrived. Once there, the place was wonderful. It has a beautiful pool to lounge by, and breakfast on the deck was thoroughly enjoyable. The pool also has a bar that will prepare a light lunch as well. Breakfast had nice European style choices. The rooms were clean and efficient; and the views spectacular. As long as you know that this isn't downtown, it is a great find.

Hotel Sonenga makes traveling in Italy one of the best experiences a couple could have! Roger and his family makes your stay there so relaxing and informative. The hotel is very clean, breakfast wonderful and we would stay there on each trip if possible. The little town of Mennagio is not a tourist trap and the Lake Como is awesome.

A recent stay in this Hotel was an experience worth sharing!

Pros:

The rooms are clean and spacious.

The pool and surrounding area is pleasant

Cons:

The hotel is located a long way from the main area of Menaggio and if the traveller does not have access to a vehicle the walk into town is down a steep and uneven path. Not impossible for the fit!

The rooms lack any sort of character and are furnished with basic cheap furnishings. ( I have never slept in a harder bed or had a more rock like pillow, I woke most mornings after a fitful sleep due to the discomfort)

The noise from surrounding rooms is unavoidable due to the nature of the tiled floors.

Towels are not changed unless requested and wet towels are simply refolded! Don't expect any toileteries beyond the first night!

The breakfast is uninspiring and unchanging.

You will be asked to sign a written "contract" upon arrival to confirm that you will stay (or at least pay) for the number of nights you have booked. I found to my peril that if you try to waiver from this you may find, as I did, I was threatened by the manager with no room at all!