Just returned from week at Majestic Palace. Very nice surroundings, clean, good facilities, food was fantastic and plenty of it. Restaurant can be a little manic but things do run smoothly and there are never long ques for food. The only problem for us was the music was loud at night. There is a selection of evening entertainment throughout the week. On Monday its Brazillian night. This means very loud music up until about 11pm. We had two children who couldnt sleep at all and it wasnt a pleasant experience trying to get them off (for those who have young children you will know what I mean). I went downstairs to the reception and explained the situation and had an apology but was told that it would only go on for another 10 minutes. Half an hour later the music stopped. However, we also complained in the morning and was told that nobody else complained. We were the only ones apparently and almost made to feel we were wrong for complaining. Having spoken to a few other families we discovered that they too were not happy with the volume of the music. I suppose some people dont like to complain. We were told by the reception staff that we shouldnt really hear the music in our family room but believe you me we could hear it loud and clear and loud enough to hear the lyrics clearly. This was every night the music was on appart from one night where they decided to put the artist in the bar which was fine. We are used to going to festivals etc and not really people who like silence but this was tough at times. This is such a shame I think as this is really a great hotel and the staff work so hard to keep the standard up and really put their heart into it. We had a great time appart from this.
If you want a sauna session you have to arrange for it to be turned on as I went down to it and it wasnt working. Bit of a flaw I think but not a huge problem.
Would love to go back in many ways but a little tentative due to the music. I dont know why it couldnt be in the bar every night which would be much quieter for residents and also loud enough if you want to hear the music by the pool. Some of the acts were quite good but not if your trying to get young children to sleep. This hotel seems to aim at families but the music situation is a flaw.
The walk to Malcesine centre was fine for us and we walked from the hotel to the town in around 10-15 minutes easily. The minibus is seemed non-existent but we did manage to catch it once from town but I never saw it operate other than that time. Other people seemed unsure of whether it actaully operated or not.
Overall we enjoyed our stay and woudl love to go back, next time with ear plugs.
Bad point: Famliy rooms are by pool and you can hear the evening music.
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