I'm surprised with the negative reviews because I found the staff at Lajadira Hotel to be outstanding. The concierge staff catered to all our needs and were truly outstanding. Sergei drove us from the hotel to the center of town, the ski resort, and back. Him and the other people who work at this hotel are truly fantastic! Granted the hotel isn't a 5 star hotel - it's not very fancy. We had to hold up the toilet seat when we had to urinate, but the service and the food more than makes up for that slight inconvenience. The home made pasta for dinner was out of this world. The breakfast spread was just as superb. And when we wanted coffee of any kind and a croissant during the day, the front desk would leave the desk and make it for us! A truly nice find and I'm glad I stayed here.