Dear Sir
My name is Edgardo Nonni, I am your "CEO with poor education".
Fortunately, in 470 b.c. (before Jesus Christ),
Socrates wrote the paradox "knowing not to know", so I can say thath I'm in good company.
I'm really sorry to have disregarded the legitimate expectations of your holiday. But I do not share your thoughts, so I am going to argue the following points:

"very expensive(917 euros for 5 nights) for a limit 3 stars hotel"
- 1 My prices are high in high season, my prices are lower in low season. By virtue of my large capacity receptive, and to fill my big hotel, I am forced to apply the lowest prices of the competition!

"bad prestations, old furniture, bad quality of the bathrooms "
- 2 The hotel is constantly restructuring and from 2005 to 2010, during the winter time (when the hotel is close) we had been used the following renovations:
-2005 all bedrooms renovated
- 2006 All bathrooms renovated
-2007, renewed all the exterior-face of the hotel
- 2008 the hotel has been adapted to European regulations on safety (smoke detectors, fire protection ladders, fire doors, safety signs....)
- 2009 all the common room hotel has been renovated
- 2010 all the coridors of the rooms have been renovated
I believe that our hotels can not be called pooooooooooorr!!

"bad breakfast"
- 3 - Help me please to improve my breakfast and I suggest something was missing. Perhaps missed....;
5 different types of meats? | 3 different types of cheese? | Eggs? | Bacon? Sausages?
12 different types of cakes? Chocolate cost? 7 different types of jam? Honey? croissants stuffed with apples?, cream?, jam?, chocolate? with candied fruit? 4 different types of corn flakes?|2 types of fruit syrup? |fresh fruit salad? 2 different types of yougurt?
5 different types of bread ?...etc.. etc..

"...and A HUGE BUILDING right in front of the swimming pool!!!!!"
- 4 - Just look at pictures of my hotel and found that the Waldorf Palace Hotel is not a "huge building right"

"very expensive(917 euros for 5 nights) for a limit 3 stars hotel!!"
- 5 She had not spent 917 euros, you had spent 880 euros for a 4 bedded room, but she was only 3 person, also you
hade chosen a room with a sea view that has a supplement, you've spent a little more because your mistake!

"far from the city center, poor beach"
- 6 The hotel is located in the tourist resort, opposite the sea and between the nautic club and the aquarium water "Le Navi"
The Waldorf Palace hotel is only 200 meters from the beginning of the pedestrian zone, and 1.20 km from the heart of Cattolica.
It 'a new area where there is a bit of greenery and parking facilities
Please check google map, to understand that I not tell lies


I am truly prepared to listen to complaints from my guests, because they gave me a few tips that you can solve problems of many, but I do not understand why she should lie so free. I do not understand its purpose!


I apologize again for not having spoken to you , but my problem is that I do not speak the French, which is why the pretty
girls (one of them is my wife) at the reception of endeavor for me, and is absolutely false that I don't greet!
When you speak badly of my hotel, and remains anonymous, because you are not signed, it runs the risk of being poorly
educated (like me). I beg you not to look like me!
Why you would two too many like me in this world so happy!

When they say that the hotel is dirty, I feel dirty my self
When they say the hotel is old, I feel old my self
When they say that the hotel is bad, I feel bad my self
For me because my job is very important, and is really a big part of my life.
I'm sorry to had made you angry.

I appeal to all readers of trip advisor and I invite you to attend my hotel, because the Waldorf Palace Hotel Cattolica,
has great value for money!

The Director
Edgardo Nonni