I just returned from my holiday at the Garda Lake. I found the camping on a site, I liked it very much and I decided to book a chalet, which looked pretty nice in the fotos on the website. I wrote them an e-mail, a chalet was available and I had to pay in advance 200 euros + 40 euros bank comission, as they didn't accept payment by credit card.
We arrived at the camping 2 weeks ago. It looked fabulous. It was so nice that I fell in love with the camping. It look just like in the fotos of their website. We arrived at the chalet - it faced the sea and I was excited about the beautiful view.
We went in. First disappointment: there weren't any closets just 2 very narrow closet -like things. No problem I said, we will survive without closets, we will keep the things into the bags.
Second disappointment: toilet was dirty and as i flushed it, the water didn't stop, it just flushed continuously. I made it stop after about 3 minutes of trying. Ok, no problem, things like that happen. I started to unpack my things. Meanwhile, my husband went to take a shower and I heard him scream. I went into the bathroom, there were spiders all over the ceiling of the bathroom. I looked in the bedroom an kitchen - spiders everywhere. Big, black spiders... :(
I went to the reception, the lady there said that the maid will come and clean up. The maid came, brought me a spray for killing flies and left. I started spraying on the ceiling and the spiders began to fall down, but not dead. Big, black spiders were crambling in the bed where we were supposed to sleep that night. I ran out of the chalet trembling.
I ran to the reception and told the lady that I am allergic to spiders, so somebody should come and clean up. The maid came again with a broom. She cleaned the spiders on the ceiling and left in a hurry, very upset that I had bothered her again... As she left I looked around - the spiders weren't on the ceiling anymore, but on the walls. Very angry, we went outside. We decided to go and look for another place to spend the week.
As we were walking towards the car, we met the lady at the reception which explained very upset that: "I don't know why you find it so unusual. There are spiders everywhere, even if you walk you can find spiders and other animals. It's just natural. You wanted to stay in a camping not in a house." I looked at her and couldn't say anything else.
We found another accomodation and returned to take our stuff from their chalet. As the reception lady saw us again she asked for the rest of the money. I told her that we are living and she looked very upset and rolled her eyes.
I went to take the passports and asked for my 200 euros back. She said she won't give me the money, because she has booked the chalet for us and lost the money for the week. I told her that it's not my fault that they haven't cleaned up for 3 months maybe (there was also a lot of dust under the bed, onto the kitchen table there were leftovers of bread and coffee stains). So that we left in a hurry without the money that we paid for a decent accomodation, which we couldn't find there.
I was very disappointed because we staid in other 4 star campings in Italy for the past 4 years and they were all very very clean. I would definetly not go back there!!!