Stayed with friends for a 3 night break in late November 2011. The Isle of Wight is mostly closed down for the winter, so some attractions aren't available, and the whole place takes on quite a desolate feel. However, the Luccombe Hall Hotel made the stay very enjoyable even though we were on a special deal which included free ferry travel from the mainland. We didn't feel as though we were being treated any differently had we paid full price. The hotel dates from the 1800's, but has been added to over the years. The rooms are clean and comfortable, with ample storage space, TV, complimentary tea & coffee and free wi-fi. The deal included breakfast and evening meals for the entire stay, both of which were plentiful and ordered from a very good choice menu. The staff were very friendly and helpful with any questions we put their way. I honestly can't fault the place, and would be more than happy to return at some time for another visit. It will however have to be an inclusive deal because the ferry can be as much as £170 if booked separately at the wrong time of the year.

I feel mixed about writing this review as it was essentially a freebie as a result of renewing my insurance ontime. That said, the hotel rightly treated all guests as equals and should see us all as potential repeat business.

Echoing many of the comments on here, the customer service (especially from the reception staff) was exemplary but too many of the hotel's features are tired and faded.

The room was comfortable and spacious but the sealant around the bath was very dilapidated and ugly. The bath panel appeared to be broken. Although you could see staff were trying the gardens and shabby interiors needed more work to recover former glories.

I enjoyed the pool (a novelty for me) and, although it looked in need of a refurb, I couldn't see any hygiene issues alluded to elsewhere. The games room seemed well stocked but sadly no kids around to enjoy the facilties.

As I had a room only deal I had to pay for breakfast. Sadly, this was overpriced despite the smoked haddock. The toast was burnt and the tea too weak. Staff were attentive but ,unfortunately the damage had been done.

Overall, I feel there is room for improvment, which with the will of the attentive management and good customer service standards, may enable them to achieve it. It is a cracking coastal location and has a loyal following. It deserves to have a much better review than the one I have been able to give.

Just returned from a short break at Luccombe, can't fault the service, the food or the room, will definitely be returning.

I booked this for a birthday present for my husband, and it was a giant leap of faith, as I had no knowledge of anyone staying at this hotel before, but I was very glad I did. The hotel is small and very friendly, the staff are extremely helpful and the accommodation is good. I booked an upgrade to a room with a balcony and seaview and this really added to our stay with uninterrupted views over the gardens and the sea. Although there is not an exensive menu the food was excellent and anyone eating here should be able to find something that they liked. The Steak and Ale pie we had on the first night had the best puff pastry I have ever had. My daughter arranged directly with the hotel to pay for dinner on the second night of our stay and this was actioned without a hitch. We enjoyed staying on the Isle of Wight and the coastal path walk to Ventnor is very beautiful and not too taxing. This is accessed by turning left out of the front of the hotel & takes approximately 2 hours. If you're keen on walking, I would highly recommend this. The hotel also arranged our ferry crossing which made life very easy. A great break and good value for money.