The only thing going for this hotel is that it is well situated. The room was depressing with nothing to sit on apart from the bed, which had a funny smell to it and the one side of the headboard was hanging off so we had to screw it back together. There was towels when we arrived to use and no clean ones were given to us for the whole week. There was complimentary soap and shower gel in the bathroom in a small basket which looked like it had been there untouched for god knows how long. An empty tube of cream fell from behind the radiator in the room and when i picked it up it was used to treat scabies and crabs! Room service, if you could call it that, was giving you a toilet roll. Don't think they owned a hoover. There was tea making facilities which we washed ourselves as they were left dirty. Breakfast is only between 8.30 and 9 and was a very basic menu. As for customer service, there wasn't any. The owner had a job to open her mouth, on arriving i actually wondered if she could speak english! The most she spoke was when asking what you wanted when sitting down for breakfast. Would not ever go back here!!!