We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Barcelo Buxton Palace Hotel: Traveller Reviews

4.0 of 5
Palace Road, Buxton SK17 6AG, England
Hotel amenities
Barcelo Buxton Palace Hotel
Ranked #5 of 8 hotels in Buxton
3.5 of 5 stars 657 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

657 reviews from our community

What travellers say about this hotel
  • Very good(33)
  • Dining room(12)
  • Evening meals(12)
  • Staff were friendly(11)
  • First nights(10)
  • Swimming pool(10)
  • Third floor(10)
  • Car park(8)
  • Great location(7)
  • Car parking(7)
Traveller rating
    114
    220
    136
    117
    70
Only show reviews for Family (78) | Couples (316) | Business (57)
Date Rating
Matlock
2 reviews
3 helpful votes 3 helpful votes
“One Night at the Theatre”
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

My wife arranged a night at The Opera House and unknown to me had booked in a the Palace Hotel. We only live at Matlock, as the weather was dodgy it was a good idea.

The staff were, from the start, very friendly and knowledgeable, our room, a twin, was a bit old fashioned but was clean and warm.

Breakfast was excellent and the service faultless.

Would have no qualms about staying there again.

Arthur Beer, Two Dales, Matlock. 7/2/2012

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Arthur B about Barcelo Buxton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Graham, General Manager at Barcelo Buxton Palace Hotel, responded to this review
9 February 2012
Thank you for the helpful feedback, glad you enjoyed your stay. I do hope that you will take the chance to visit us again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fantastic Weekend”
5 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

We have just returned from a weekend break staying in the Palace Hotel in Buxton. This was booked as a surprise by my husband as a late availability booking.
On arrival I was impressed by the overall appearance of the hotel, and the very friendly reception staff.
The staircase is very grand and well decorated. We stayed in room 201 which was very clean, spacious and very comfortable, but lacked any views.
We have too say the breakfast was very good, helpful staff, always with a smile.
During our break there was a heavy snow fall and we could not believe how dedicated the staff were to the hotel, even working after a night shift to clear snow and scrape cars. I did note that certain guests could not even say thank you to these staff after given assistance in this way. We believed this was above the call of duty, even a lady from accounts came to clear the snow in her tractor. Well done to the dedicated staff.
My only disappoint with the hotel was the leisure centre, which was very dated, the steam room was out of order, and the swimming pool very cold. It does require modernisation if it is to compete with other hotels.
Buxton is a great location, with plenty of lovely pubs, and very friendly locals.
We will defiantly go back to this hotel and Buxton, and had a thoroughly great weekend.

Room Tip: Ask for a view.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask fippenny about Barcelo Buxton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Graham, General Manager at Barcelo Buxton Palace Hotel, responded to this review
7 February 2012
Thank you for the fantastic helpful feedback, It is great to learn that all of the extra efforts made by the team during the poor weather is appreciated by some guests. We are always trying to keep the leisure club up to date and we are hoping for some investment in this difficult climate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Senior Contributor
30 reviews 30 reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
“charming hotel in great location”
4 of 5 stars Reviewed 5 February 2012

The Palace Hotel is in an excellent location very near to shops, restaurants & pubs and also the train station. THe hotel is looking a bit tired in places but still feels elegant in the reception area with a lovely grand staircase. Our room 318 was a decent size with huge bathroom, unfortuantley the shower was not the best, not very powerful with fluctuating temperature. But other than that the room was fine. The staff were extremely friendly and very helpful. Overall I would definately recommend this hotel, and would stay here again if ever staying in Buxton again.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SherburnLil about Barcelo Buxton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Graham, General Manager at Barcelo Buxton Palace Hotel, responded to this review
7 February 2012
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston UK
Top Contributor
57 reviews 57 reviews
Reviews in 33 cities Reviews in 33 cities
84 helpful votes 84 helpful votes
“Imposing Pile”
3 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

The Buxton Palace will have been magnificent in it's heyday and i don't envy the current owners in their task of keeping the place going. However they do a pretty good job. The lobby and central staircase occupy a huge space but are wel decorated. In some other areas the hotel creaks a bit - literally in the case of the ancient lift.
Our bedroom was a really good size with it's own hall. Clean and well decorated. The bathroom was on the basic side but has everything you need. There were very few people staying and this made breakfast a better experience. Our order was taken and the food cooked to orderrather than being kept warm.
We got the Palace at a good price of £69 so were really pleased. Definitely a good option if the prices is right. In truth the hotel is too big to be cozy but I would visit again. Buxton itself is a bit tired though.
One niggle with the hotel is a 'hidden' charge of £4.50 for car parking

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask vermeer about Barcelo Buxton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Graham, General Manager at Barcelo Buxton Palace Hotel, responded to this review
7 February 2012
Thank you for taking the time to leave us this even handed constructive feedback, it is always helpful to learn where we have erred as well as where we have exceeded expectations. I do hope you will visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, UK
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“A bit dated but great location”
4 of 5 stars Reviewed 30 January 2012

Stayed here as went to a birthday party which was in the hotel. It's a nice building but rooms are a bit dated as in furniture and carpets. If it got refurbished it would be great, as the location is great. Staff very friendly and we managed to get an extra hour without paying which was fantastic.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask fitzy06 about Barcelo Buxton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Graham, General Manager at Barcelo Buxton Palace Hotel, responded to this review
2 February 2012
Thank you for taking the time to leave us your constructive comments, I am pleased that you enjoyed your stay and I do hope you will be back to visit the hotel again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Barcelo Buxton Palace Hotel also viewed

BEST WESTERN Lee Wood Hotel
4 of 5 stars 181 Reviews
Buxton, Derbyshire
Show Prices ABS:HotelCheckRates-d192650?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Old Hall
4 of 5 stars 180 Reviews
Buxton, Derbyshire
Show Prices ABS:HotelCheckRates-d209981?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Buckingham Hotel
3.5 of 5 stars 163 Reviews
Buxton, Derbyshire
Show Prices ABS:HotelCheckRates-d192011?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 8 hotels in Buxton, ranked by popularity »

Been to Barcelo Buxton Palace Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Barcelo Buxton Palace Hotel

  • Palace Hotel Buxton
  • Palace Buxton
  • Buxton Hotel Palace
  • Hotel Palace Buxton
  • Barcelo Buxton
Address: Palace Road, Buxton SK17 6AG, England
Price range (per night):* 114 AUD - 220 AUD

Owners: What's your side of the story?

If you own or manage Barcelo Buxton Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Barcelo Buxton Palace Hotel
Show the lowest price for this hotel (from our partners)
Show Prices