We stayed in The "X-ordinary" room at 350 Euro per night, for 3 nights in December 2011.
We research hotels and cities a lot prior to a vacation, and 'The Ring' seemed to attract high scores and positive reviews - however, we did not have this experience; The hotel was underwhelming and vastly overpriced.
Some weeks prior to check-in, I had personally emailed the hotel requesting a slightly early check in (around 11.30am) and a smoking room. They had advised me that, although they could not guarantee this, they would do their best to accommodate.
Upon arrival - I was bluntly told there were no rooms available yet, rooms wouldn't be ready until 2pm and that I should just wait until then to check-in.
To me, this is not doing best to accommodate. I put across to the receptionist that they were doing nothing to try and help and instead of proposing solutions, she was argumentative, rude, un-welcoming and un-helpful.
To make matters worse, the other receptionist kept interrupting and shouting across the counter to me, also being rude and argumentative.
As this was going on, people checking into the 'Casual' rooms at 100 Euro per night, were being shown straight to their rooms. I was paying 350 Euro per night and being made to wait until 2pm?
It took lots of strong words, and requesting to speak to the manager, before miraculously a room became available for me (a non-smoking room) which we could use until the smoking room was ready.
This was perfectly acceptable to me - I couldn't understand why this wouldn't have been offered in the first place? - why did we need to have a disagreement and ask to speak to the manager for this to happen?
(Actually, I proposed this solution to start with and the response was - "we don't do that, why should a maid have to clean a room twice?")
The 'X-ordinary' rooms themselves are large, well decorated, but quite sparse.
There are lovely views over the Viennese Ringstrasse, and the location is great to walk into the centre for shops, to nearby sights etc. Everything was very well decorated for Christmas.
The room has lots of storage, large wardrobes etc - The bathroom is modern with lovely Molten Brown toiletries. The shower room has underfloor heated tiles, which are beautiful to walk on! The bed was super comfortable - lovely nights sleep.
However, there are these downsides to the rooms:
A can of coke is 5 Euro - (N.B: there is a 'Spar' 6 doors along.)
Breakfast is 26 Euro per person - for Juice, Coffee, Croissant and a Boiled Egg
Coffee is 6 Euro, and a Fruit Salad 10 Euro!
The room service menu is small and un-inspiring.
I know everyone isn't going to Vienna to watch TV- but after a days exploring, it's nice to relax in bed with a bit of TV...
The TV channels were awful, there was 1 English TV channel BBC News that kept stalling.
It cost 18 Euro to watch a movie - for example 'Jurassic Park' - probably about 18 years old now!
To rent a DVD player (which we felt we had to as there was nothing else on the TV) was 15 Euro per day - there was even problems with this as it didn't work, couldn't be set up etc etc - we eventually had to have a new TV on a separate desk wheeled to the room at 11.10pm.
(On a positive note: We weren't charged for the first day's DVD rental as it wasn't working for us)
On check-out, a different receptionist was very apologetic for the problems we had at the start, and hoped we had still had a good trip etc.
All in all, quite an un-inspiring hotel, very overpriced for what they offer, and i'm sorry to say I wouldn't recommend it. I think there are a lot better hotels out there in Vienna.
I don't think the 'X-ordinary' rooms are worth the extra money.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 July 2012
Dear 'CharlesForde', thank you for your review, much appreciated. I do agree with a few points as to your review when it comes to our services in general, but I must tell you that we are not overpriced....actually guests who would like to visit the 'Spar' are not the guests we are aiming at. For all services that we should have paid attention to and which have not been up to your expectations I deeply do apologize, this can and will not happen again. Nevertheless I am looking forward welcoming you again@The Ring, Vienna's Casual Luxury Hotel to proof that we can do better....
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