We (Family of five with three small kids, mum & dad) stayed at two different theme rooms. Knight room first night and princess room second night (to ensure that all kids had a good memory).
Check-in & reception:
Excellent service. Friendly and efficient. Our room change request was handled efficient and in a friendly way. We received friendly instructions around hotel facilities, restaurants (the restaurants are very very poor especially the customer service is bad - see separate reviews) and children activities. Absolutely excellent customer service.
There was a fishy smell in the corridor and also in our knight theme room. The room itself was very small, dated but OK and the kids loved it. There is a treasure chest in the room with Lego in it which they loved. A small Lego City model was left on each bed for the kids and there were also descriptions of the different activities for the kids - a good job done here.
Our second room, the princess room, was only two doors further down the same corridor but was perfumed by a device on the entry door so the fishy smell was largely absent in the room.
The rooms were NOT clean. Both rooms had not been cleaned well and in the second room there was waste, crumbled crackers and dried in gummy bears under the bed (kids reported that when looking for a Lego part they lost while building).
Both rooms are identical with variation in the colors, carpet patterns. They both have a huge lego dragon on the wall (male in knight room respectively female in the princess room).
Bathroom is dated but relatively clean in both cases - the price for the room is extremely high for what it is but the hotel is conveniently located directly at Legoland with access throughout the day.
In summary we feel that the price was way too high for what it was and we would have expected the theme room to be a bit more than just a standard room with a bit of decoration - it does not live up to what other parks around Europe offer for the same or even a lower price hence the poor rating.
It is really optimized for kids and they loved it. There is mini-golf in one room, treasure hunt, model building competition and much much more for the kids to discover.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC