I’ve been a guest in the Mistral during July 2011, being there for the 5th consecutive year and certainly not the last! In fact, the high percentage of repeating customers speaks for itself, the Mistral, as a family run hotel, offers great service for the money – consider 7 nights in a 4 stars hotel, two meals per day (breakfast and dinner), airport transfers included and many many extras for less than 700 euro! Booking 2 weeks price goes even cheaper! Vassilis, Adonis, Donna, Vicky and the rest of the team do their outmost to satisfy even the pickiest customer, but certainly can't succeed over a spiteful attitude. I remember a guest as constantly complaining about everything, from the size of the sun-beds (large enough in my opinion), to the whiteness of the tablecloth or the lack of free personal masseur for hotel guests!!!
Rooms: I've stayed both in Superior and Deluxe, the Superiors are a bit more noisy but have an unbeatable view over the sea, the Deluxe rooms are located in the back but for an extra 9 euro/night it's worth the privacy. Cleaned every day and never felt any strange smell. Any problem I had was fixed within minutes after letting the reception know about it.
Food: excellent Cretan cuisine with Bio ingredients from the hotel own garden, the vegetables taste like heaven! Breakfast is more than decent with a good mix of local products (jam, milk, eggs, bread, fruits very tasty). Dinners are very well prepared by Vicky and the quantities are more than enough (of course, if you're the "all-you-can-eat" type, may feel like needing to count and coordinate with others as the food is served on big plates to be passed and shared among 4-5 guests). Wine (both red and white) is of decent quality and gets re-filled all along dinner, but if one doesn't like it why would make sure to have the glass full before desert?
Service: from the arrival at the airport (transfer is free of charge, with more-than-decent minibuses, btw - I don't expect air-co during a sun-and-sea vacation) where we were personally greeted by the owner himself and until saying good-bye-see-you-next-year, I've felt like part of a large family where every need is taken care of. Evenings around the bar can be very entertaining, I've never noticed the quality of music as I been mostly catch up in conversations with others but the cocktails are awesome and worth the 3-5 euro prices. During my stays at the Mistral I did almost all the extra-trips, good value for what you get and certainly much cheaper than going to places on my own. The fish-lunch trip in Falasarna is a 7 stars one, too bad they do it only once a week :)
Extras: the free Olive-Oil Toiletries are outstanding, internet Wi-Fi is free of charge, plain water at discretion (many 4 stars hotels charge for water!).
All in one in Mistral you can spend a Healthy, Sociable Holiday for a Honest price. Of course, attitude does matter (like everywhere!). Will I return? Definitely!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC