We stayed here after looking on the website. We were given ground floor rooms that were very grim. No one told us that the windows had to be locked to operate the air conditioning with the result that we spent our first night tossing and turning in the August heat with noise from a piano bar going until 3am. No one on the the desk in the evening, so no one to help. Breakfast very nasty. Instead of fresh juice there was a powdered acidic drink and a hard roll. The girl on the desk was very unhelpful, though the older lady (owner?) was very nice. Unfortunately we only saw her our last morning. The rooms were nothing like those shown on the website with noisy, dilapidated refrigerators plonked in the middle of the room displacing the other furniture. My mother's room was tiny and very noisy. Ground floor rooms to be avoided at all costs! Compared to the other hotels we have stayed in in Greece, at similar prices, this was very unappealing. The exterior of the hotel is lovely and the location is perfect. It's just too bad the rooms and breakfast were such a let down!
- Palazzo Hotel Chania
