First of all: tripadvisor regular users know what a real review looks like, and it is not unusual to find descriptions that sound fake. It seems to me that this is particularly true in the case of the enthusiastic comments about this hotel. Be it as it may, as I ended up in the same room described by Dimitra 11, I am sure s/he was a real traveller and I'll just paste the description here because it is absolutely accurate and reflects my opinion:
"The upside - beautiful view with central location, little to no noise (contrary to what the other reviewers said - although the rooms below our may have suffered from noise) but, then again, we went to bed very late as is the style in Greece. The downside - the room is falling apart, cramped, kitschy and has the absolute worst shotgun-style bathroom I have ever used. To get to the toilet, you had to walk past the sink, then past the "shower area" (read = shower nozzle over the toilet with a drain). Needless to say we had dirty footprints all over the bathroom and room from having to trek through the wet bathroom. Would I stay there again? Sure, but not with a family and probably not as I get older. It's definitely for bohemians." So if you are a bohemian and end up in a room like this, you'll enjoy it -- I did. But Ifigenia has rooms in different buildings and although the location is always in the lovely old Venetian town, I would recommend contacting the staff in advance to make sure you get a room with a view..

I felt the need to write about my experience at IFIGENIA center after read all the previous reviews.

At first impression you will see the unique design of the reception made by michalis the owner.



He is a very helpful and pleasure Cretan person. His staff are very nice too and kind to help you any time you need .

The service is great and make up the room every day.



Up to our arrival in the room was for free bottle of wine and strong Cretan Raki.

The breakfast served by Danish girl is delicious with fresh orange juice from his field and local handmade marmalade .



The hospitality at IFIGENIA’s is more like being in a person home rather than a hotel.



More less to say I would completely recommend this place to everyone .

Friends of my recommend me this place to spend our honeymoon there.
We had so wonderful time there . The hotel is located in the venetian town of chania city.
When we went there the suit had a bottle of wine and we enjoyed to the balcony with the view to the narrow road of town.

The staff and the owner are so pleasure people as the previous review wrote.
The girl gave frequently to make up the room.
Spending your holiday in chania is the best destination.

romantic hotel in the heart of venetian town of chania city.
the suit we had was amazing with private terrace and veru quiet room. The staff very heplful
and Sofia really kind reception to help you any time. Free Wine in the rooms

if your budget is limited ask her for diferent varienty of rooms

We are looking for to return in the sooner future.