I stayed at this hotel for 3 nights during a business trip to Zurich.
It is a lovely historical building, and the dining rooms on the ground floor are grand, with high ceilings, and beautifully, classically and traditionally furnished. In my opinion the decor in the dining area is classy and spot on.
Staff are friendly and helpful.
The welcome (small) box of Swiss chocolates and 4 pieces of fruit in the room is nice touch (although I was a bit disappointed that the chocolates weren't replenished on day 2 or 3 of my stay, given how yummy they were!, although the fruit/pears were replaced).
My room (514) was a deluxe room with a "double" bed and it was quite a large and spacious room, with a separate dressing area with closets, and a very large bathroom.
The carpet lining the stairs running from the road up to the lobby is pretty worn... and this sets the scene that this hotel is in need of a make over.
The bedrooms are in serious need of renovation and updating (at least the room I was staying in did). While my bedroom was roomy and spacious, I was quite shocked by the standard of the decor. The decor was very tired and outdated, and the side / coffee tables were straight from the 70's, and the bedhead was pretty frumpy. It was very disappointing. The room was pretty average, was certainly not luxurious, and was completely off target with regards to “charm factor”. If renovated it could be made quite charming.
Breakfast was not included in the room rate and while it was an ok selection the CHF40 charged was not particularly good value. I had the breakfast at the hotel once and then ate elsewhere after that.
It is not possible to borrow an iron and ironing board. Their housekeeping service was going to charge CHF8 to press my small cardigan, so I declined.
My room was on the side of the building. I could see the lake by looking around the corner but it had no balcony.
I have stayed in some very luxurious & charming old hotels before, but this one didn't hit the mark. For the price I paid to stay here (£1,000 for 3 nights only including 1 breakfast!!) I felt that it was not good value for money, it certainly wasn't what I would consider a 5 star experience, and I left seriously wanting more.....
My business trip was extended and I ending up checking out and moving to the hotel next door (Steigenberger) instead which was 4 stars, CHF130 per night cheaper including breakfast, and I was upgraded to a waterfront room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC