This hotel couldn't be better located, as other reviewers had already said, it's in the heart of San Gimignano at the Piazza della Cisterna.
The rooms are really spacious, we have made a reservation for 3 as we made a family trip and this was the hugest family room we've got in our trip around Tuscany.
The bathroom is great and it has just been renewed. Also worth to say that everything was super clean and the beds were very comfortable.
The lady that helped us out with the check in was very kind, totally opposite the the grumpy old lady at our check out time. She was totally inflexible regarding a late check out at noon and even moaned regarding us leaving the luggage at the lobby as we were visiting the city during the day.
(notice that the check out time is 11:00am, what's a real "con" in my opinion....)
Another improvement opportunity for this hotel is regarding breakfast, it's poor and could be better and have items replaced more often.
Internet access wasn't available in the rooms (very weak signal practically no signal at all)
The access by car inside the city is allowed only for dropping and catching the luggage, its also restricted to some venues, so get informed before arriving because I did took a wrong street and it was very embarrassing.....
Despite the cons I've mentioned above, this is a very good hotel, with a great location, super clean and I not only recommend it, but coming back to San Gimignano this is were I'll stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC