I was staying in this hotel just before Xmas. It does have a historical character for sure but at the same time is really run down and putting off. As I discovered the following day after the arrival, it also hids an unpleasand surprise - bed bugs! When I woke up I noticed that the pillow was covered in dark spots (blood marks) and I found a creeping bed bug on the matress. For those who have not experienced it before, bed-bugs bites are appearing only some 10-14 hours after the stinging takes place. This way at the reception I was only able to complain about the living insect walking on the matress (for which a ridiculous 15% discount on the price was offered!!!) but not actual bites that were visible only the following evening. I counted some 300 of them and required an emergency aid for allergic reaction. Now when recontacted the hotel is ready to reimburse only the costs of the stay itself, despite health and moral dammages born.
- Royal Victoria Pisa
- Hotel Royal Victoria
