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Royal Victoria Hotel: Traveller Reviews

3.0 of 5
Lungarno Pacinotti 12, 56126 Pisa, Italy
Hotel amenities
Royal Victoria Hotel
Ranked #12 of 62 hotels in Pisa
4.0 of 5 stars 531 Reviews
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531 reviews from our community

What travellers say about this hotel
  • Arno river(5)
  • Public rooms(5)
  • Train station(5)
  • Very old(4)
  • Air conditioning(3)
  • Good night(3)
Traveller rating
    148
    221
    77
    55
    30
Only show reviews for Family (51) | Couples (144) | Business (13)
Date Rating
Warsaw, Poland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Bugs in the room”
1 of 5 stars Reviewed 27 January 2012
5
people found this review helpful

I was staying in this hotel just before Xmas. It does have a historical character for sure but at the same time is really run down and putting off. As I discovered the following day after the arrival, it also hids an unpleasand surprise - bed bugs! When I woke up I noticed that the pillow was covered in dark spots (blood marks) and I found a creeping bed bug on the matress. For those who have not experienced it before, bed-bugs bites are appearing only some 10-14 hours after the stinging takes place. This way at the reception I was only able to complain about the living insect walking on the matress (for which a ridiculous 15% discount on the price was offered!!!) but not actual bites that were visible only the following evening. I counted some 300 of them and required an emergency aid for allergic reaction. Now when recontacted the hotel is ready to reimburse only the costs of the stay itself, despite health and moral dammages born.

Room Tip: Check well your matress before laying down
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  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Ask Jezynka about Royal Victoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Old is not always gold”
3 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

We only stayed one night in Pisa, overall the hotel was sufficient and had more character with the antique furniture and decor but the it is run down it is not well organized just various things cramed in one space. The elevators were small and made me a little nervous going in them however we were only on the second floor so without our luggage we just took the stairs. The rooms were sufficient in size for two people, however there was no AC or fans but we went in may so it was not very hot at that time but in summer months this could result in a big inconvienice. The breakfast was good, and it was very close to Leaning tower of Pisa that we just walked from the hotell. Overall the stay was average in the hotel.

  • Stayed May 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sunshine2333 about Royal Victoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Top Contributor
65 reviews 65 reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Lots of character, but terrible rooms”
2 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

There's no doubt this hotel has a lot of character and history - you can imagine it was once a very grand place to stay in - but the charm ends in the antiques displayed in the corridors. The hotel really does need a lot of time and attention paying to the rooms.

While the room we stayed in was a good size, it was pretty spartan - just a bed, a wardrobe and a bedside table. The beds were hard and uncomfortable and the bathroom was basic. It reminded me of a room in a convent or something. We weren't expecting 5-star luxury, but to say this is 3-stars is probably pushing the boundaries somewhat, it's more like a backpacker's hostel.

Perhaps we were spoiled by the other fantastic hotels we stayed at on our Italian trip, but this stay really was a disappointing end to our holiday. We couldn't wait to leave.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Ask KevHurst about Royal Victoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Neglected”
1 of 5 stars Reviewed 19 December 2011
3
people found this review helpful

When traveling I always stay in historic hotels fir their warmth and history. I have never stayed in a hotel with such good reviews that was so bad. The neglect of the structure, no repair for stucco that is damaged, no care in painting, tiles mis matched or nonexistent, chandeliers that show years of dirt, drapes missing, linens thin in need if updating and a previous review is correct as there are bed bugs in this hotel. Even in the lobby furniture. The staff were pleasant but the hotel does not invest in its upkeep. The breakfast was good but orange juice was not juice, but powdered orange drink, that's a certain sign of a direguard for quality, as well evidence from the moment one walks in if a disreguard for maintenance or restoration. At one time this must have been a fantastic hotel. You can see where the drapes would have hung & how when cared for it was beautiful. Now, I'd be pushing it to give it 2 stars. The ownership should put considerable investment into fixing and cleaning.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask smilyn about Royal Victoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Greatn Hotel”
4 of 5 stars Reviewed 4 December 2011

We stayed here only one night but a very nice hotel with lots of character. Staff was very friendly and helpful.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nscementer about Royal Victoria Hotel
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Additional Information about Royal Victoria Hotel

  • Royal Victoria Pisa
  • Hotel Royal Victoria
Address: Lungarno Pacinotti 12, 56126 Pisa, Italy
Price range (per night):* 41 AUD - 165 AUD

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