We stayed here 1 night. Extremely comfortable beds! Great and spacious bedroom and bathroom (We stayed in room 303). The bathroom had a steam shower for 2. It's location is a few walking steps from the Neptune Fountain (If you see the map, on the map it appears more distant than what it truly is). Very friendly staff, the buffet breakfast was wonderful! Every imaginable fruit was on display, pastries galore, and very nice coffee.

Since February this year, I booked 2 double rooms for this Summer. Idid it trough their web page since by e mail the answer was very slow. I PRE-PAID the first night in order to assure the rate they had at that moment, but when did the check out at the hotel, they had changed the rate for the one they had at that moment ¡, We reclaimed, but it was useles...We are still trying to get a refound with the support of American Express.

Very happy with our past three night stay at this hotel. Room was lovely; top floor, with terrace overlooking Santa Croce and a fantastic closet and bathroom. Nicely refurbished and well appointed.

Breakfast in the hotel not terribly worthwhile, but evening drinks in the salon is a good idea before heading out to supper.

The location is a plus in that it's just off the major tourist trail, therefore a quieter area but still within easy walking distance of all sights and attractions.

The last time we stayed here was actually October 2009 (having been there before in October 2006). On both ocassions we were celebrating my wife's brithday. It had changed little in the three year gap between our visits and is without doubt one of the finest small hotels we've ever stayed in. It is not a cheap hotel but never for a second have we felt that it did not represent good value for money. Few hotels have public rooms of this quality and very good, professional staff who seem to genuinely care about looking after you. We have stayed in the same suite twice which was truly the most sumptious accommodation we've ever experienced; enormous bed, massive bath, steam/shower, walk in wardrobe, fine antiques and objets d'art and tastful furnishings throughout. The location is also excellent in Via Ghibellina with a few good restaurants nearby (including that in the hotel itself) and provides some respite from the main hustle and bustle of Florence. We love Florence and this hotel.