I have no issues with small rooms and bathrooms, since that is to be expected in Europe. What I do have a problem with is employees who do not do their job. I asked the man working the front desk in the evening to make a reservation for me at a specific restaurant. He proceeds to give me directions, so I politely correct him, and he goes on to tell me there is no need for reservations at restaurants in Florence this time of the year. I insist, since my book says that reservations are required and he refuses. Next night, I walk all the way to the restaurant and guess what! RESERVATIONS ARE REQUIRED. I have never been to a hotel where I have been refused my request outright and it ruined my last night in Florence. Not to mention, the walls were very thin and I could hear pretty much everything else going on, and I too received a number of bites, although I think they were mosquito bites from the open window. Lastly, there is breakfast but its pretty mediocre. And don't expect the woman who waits on you to actually do her job. We went down for breakfast and at least 8 other guests also arrived and 10 minutes later she was still busy chatting at the front desk, rather than coming to see if any of us wanted cappucinos or espressos. When my mother went to ask for a cappucino, the woman told her to bring her cup over, instead of coming to get in. Awful. I would not stay here again nor would I recommend it for anyone else.

The only positive of this is Lucia, who gave us a map and highlighted routes we could take to the center of town.

small hotel,the room was tiny and bathroom u couldnt swing a cat in it,we were right beside the life which was very noisy and keep us awake,the bed was like a single bed,and got bites from the bed. only good thing was the woman who told us things to do.

We stayed here for three nights recently and we were very unsatisfied. Our room which was no bigger than a shoe box was right beside the lift which was very noisy and had us awake half the night. We both got what we'd assume was bed bites all over our legs and feet and when we asked to be changed room we were quickly declined. The location was good and the lady on reception was amazing and couldn't have helped us anymore with things to do on our trip, directions and tours to do.

We quite liked this hotel. We took a taxi from the train station but could have easily taken the 14A or 14B bus. The stop is about a block from the hotel. They were very nice at the front desk and checked us in a few minutes before noon which we appreciated. The room was clean and decently sized. The bathroom was really nice and renovated. Our room faced the street but since the area is quiet we were not disturbed by road noise. The beds were quite comfy and we slept until almost 10am! One note - they are quite quirky about breakfast. We popped in for breakfast about 10 one morning. The tables were still set and ALL of the food was still out on the buffet table. We grabbed a very quick breakfast but were still chastised by the front desk that breakfast was closed. Weird that the lights and all food was out. Next morning came down for an early morning breakfast but was still chastised that I had a table for four when we were only two. Did I mention the restaurant was empty? LOL!Like I said, quirky about breakfast - which was adequate. There is a tasty restaurant around the corner on Arnolfo. I think this may be it for the neighborhood but it was good and we ate there both nights which is usually against our travel rules. A note about Florence - do make museum reservations before you go - especially to see David at the Accademia. Do it directly on the museum website not through a resaler which will cost quite a bit more. Also, if you don't get tickets, then go to the museum an hour or so before closing. We got in to the Uffizzi that way with no wait. You wind up doing the museum fast but at least you are in. The climb to the top of the Duomo is horrible but so worth the view of the Dome up close and the view of the city isn't bad either. :)