A nice hotel, with very clean rooms, comfortable beds and a welcoming atmosphere. We had luggage problems (ever transited through Heathrow???) which made us "shift" our travel plans by one day...which meant that we checked-in a day later, and left a day late as well...the staff was very accomodating, and catered to our last-minute challenges in such a way that we felt even more welcomed! All of the staff's recommendations (restaurants, tours, etc...) were without flaws, and the morning staff was always inquiring about our previous day's experience...a nice touch! The only problem was that we were expecting wifi to be available in our room, but it is not the case! We had to go to the (nice...) hallway near the lobby to catch the Internet...but then again, if we had Internet in our room, we would not have met Bob, who made our stay just a little bit more enjoyable!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear Egarceau,
Thank you for your positive review.
Our staff is just happy and satisfied reading these nice words.
We are glad you enjoyed everything with us and we are really sorry for the Wi-fii connection.
The best place to use is the hallway and the Lobby but we are going to get the connection in each room.
Looking forward to seeing soon from you, we send our best regards.
Ferdinando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC