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Il Salviatino: Traveller Reviews

5.0 of 5
Via del Salviatino, 21, 50137 Florence, Italy
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Il Salviatino
Ranked #11 of 473 hotels in Florence
4.5 of 5 stars 202 Reviews
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202 reviews from our community

What travellers say about this hotel
  • First class(6)
  • Best hotel(3)
  • White leather(3)
Traveller rating
    171
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    4
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Only show reviews for Family (23) | Couples (132) | Business (9)
Date Rating
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed 1 February 2012
6
people found this review helpful

I do agree with other reviews that this is really a lovely hotel however I can't give the hotel 5 stars as I think for the price of the hotel there are a few issues which I am not sure warrant the value of the hotel. The hotel is really in a stunning location and the villa has been really lovingly and sympathetically restored. The bedrooms are very elegant and grand and there are a lot of very good touches within the room including Nespresso machine. The library with literally hundreds of books in every language is a really good touch. The shuttle service into town is excellent you are not left waiting long for a lift.

My main issue with the hotel was the very long underground passage which takes you to the newly built restaurant. The passage is damp and completely wrong for the type of hotel it is trying to be. Equally the restaurant itself is in a dark room which is such a shame as the views are spectacular and yet the restaurant is completely hidden away. We ate dinner on our first night and the food was very disappointing and unbelievably expensive for what it is. A fruit salad cost 20euro. What's more the food is not representative of the simple good quality locally sourced geniune food that Tuscany is known for. Considering there are so many delicious places to eat in Florence at a fraction of the price the restaurant in the hotel felt a little pretentious.

There is a lot that is wonderful about this hotel but also a few things outstanding issues which mean I can't give it the 5 stars.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Spiers_9 about Il Salviatino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefano Plotegher, Direttore generale at Il Salviatino, responded to this review
6 February 2012
Dear Madame,
Thank you for taking the time to share your comments on trip advisor. We are happy to read that you have enjoyed your stay and we carefully pay attention about the issues regarding the restaurant.
Our mission is to provide a great value for the money paid and for this reason room rates includes:
A la carte breakfast, high speed wi-fi internet, in-house movie, in room espresso coffee, free mineral water, parking, shuttle service to and from the city and also the ambassador service at your disposal should you prefer to have dinner in your room or anywhere else in the hotel.

All of the above in the contest of a multimillion renovation that brought a 15th century villa in to a luxury hotel . “Il Salviatino” is an historical building protected by the government and the long corridor that leads to our restaurant was the best possible solution… we can say… is the effort for the pleasure of living the history. Of course it makes a big difference in spring or summer when clients enjoy the view of the Duomo while dining.
Our restaurants cannot be dissimilar from the hotel: Genuine and fresh items prepared and served by professional employees , within a luxury contest of top quality linen, personalized silvered cutlery, extra fine crystal glasses, luxury china and all added value that are expected from us to provide a dining experience rather than just food.
I am conscious that is reflected in the price and it leave me sad to know that we were not able to transmit the passion and the added value even a simple fresh sliced fruits plated gives at “il Salviatino”.
Thanking you again for staying with us, I look forward to welcoming you back and personally stay at your disposal for any further comment you may have.
With best regards
Stefano Plotegher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skerries, Ireland
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Once you enter Il Salviatino.. you will never want to leave...”
5 of 5 stars Reviewed 25 January 2012
4
people found this review helpful

Stayed in Il Salviatino for 4 nights on bussiness trip and whilst some meetings were taking place there at the same time and I must say that it has been amazing I find it very hard to find another place that can equal Il Salviatino.

Located in a place with privileged view where you can enjoy the amazing view of Firenze city or the forrest depending onthe room you are staying; the building itself and the interior are just stunning!

Every single dertail is taken care of in Il Salviatino, from the moment so step out of the car/Taxi and enter this amazing place.

The staff are extremely friendly and attentive, anything you may need they will be ready to assist you with promptines and always with kindness and a smile on their face making you feel incredibly welcome and at home during all your stay. Service Ambassador is fabulous, having a dedicated person available all times for anything you may need during your stay.

A special mention to Cristiano Brizzi which incredibly helpful not only during my stay in the hotel but also assisting during the event taking place there durind the same period of time.

Breakfast menu and food was great in Il Salviatino, and as usual lovely and very professional staff going always the extra mile to make sure you were happy and all your requirements were met.

In summary, Il salviatino is a very magical place, located in an amazing location with beautifully decorated spaces and rooms and always very professional, efficient, friendly and attentive staff who will do all their outmost to make you feel very welcome and at home. No matter how high your expectations can be,,they will be certainly exceeded.

No matter how much I could write about it , it is a place to be experienced!...Il Salviatino is a place you will fall in love with..

Coming back to Il Salviatino??? No doubt about it! I definitely will!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amazing in almost every way!”
5 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

What can I say that hasn't already been said?

Not a great deal! The hotel itself was absolutely stunning with incredible views, amazing architecture and wonderful surroundings.

The food was what I would call nearly Michelin star quality but was just missing some tiny elements to make it perfect (e.g. I ordered a brandy after a delicious meal and they didn't warm it up). That said, the breakfasts - my god the breakfasts - I could have stayed there all day! Sitting outside looking down into Florence with the most sumptuous pastries and amazing dishes - nothing was too much trouble. Overall, the food was expensive, but no more so than you would expect in a hotel of this quality (although £11 quid for a pot of tea was a bit steep!).

The staff were flawlessly polite throughout our stay and very eager to help and for the most part were brilliant. They did have a little trouble with one or two of our requests which was something of a surprise (the concierge couldn't organise some tickets for us, so we had to trudge across town to get them). I'm being a little harsh here, but when paying this sort of cash, I expect a lot in return (and usually get it at other 5* places).

The regular shuttle service into town was great and the drivers were friendly, helpful and polite - if you miss the shuttle, expect to pay about 20 euros to get to/from town.

In summary, I would have no hesitation in staying there again - in fact I really hope we get to. It was a magical place and if your budget stretches this far, get it booked!

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia, United States
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Amazing!”
5 of 5 stars Reviewed 28 December 2011
3
people found this review helpful

My husband and I just left Il Salviatino this morning and I feel compelled to share our amazing experience with anyone who will listen! This hotel takes your breath away when you drive up the winding drive to the grand building and walk in to see the soaring painted ceilings. The "service ambassadors" and the restaurant staff speak flawless english and went out of their way to make sure our every need was met. We had tea and coffee served in silver teapots in the library everyday with delicious pastries. Breakfast every morning was lovely and whatever you desired was served along with flaky croissants, brioche and yummy custard filled pastries. Our room was quite large and charming with large windows that overlooked the gardens. Il Salviatino is a magical place and was beyond my wildest expectations. We will be back!! Thank you to everyone who made our trip to Florence so special.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monaco
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

we enjoyed our 2 days in the hotel and found the staff helpful and friendly. The room seemed incomplete and required some additional furniture.The public areas were fine. When we went to the restaurant whilst it was raining we had to exit the hotel and walk around. The property is about 20 mins plus from the city. It has great views of the city and Dumo

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Il Salviatino

Via del Salviatino, 21, 50137 Florence, Italy
Price range (per night):* 394 AUD - 927 AUD

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