It was advertised with King size beds but most of suites we were shown had double beds large enough for 2 children,After complaining ,we were shown their best apartment;one Queen and 2 single beds which were very uncomfortable.The bathroom had a shower smaller than a telephone booth.We were supplied one towel each for the week and 2 rolls of toilet paper.All condoments (salt,pepper,sugar ,etc )had to be supplied yourself and the place was not very clean when we arrived.Between the hordes of mosquitos and the owners constantly barking dog,it was not a peaceful Tuscan experience. Everything was "cost plus"when you actually found someone who worked there.For the money,it was a one star at best
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 December 2009
With reference to your comment we would like to explain you the following points as we believe that the satisfaction of our guests is vital in our sector.
We don't know where you find the description that in our property we have king size beds, this is very strange because except one apartment we don't have king size beds.
We would be curious to know where you read about king size beds.
Our property is a ancient farm house of 1500 and furnished with tipical antique furnitues (as beds, tables etc).
The showers of the bathrooms measure about 80x80 cm.
About the foodstuffs you mentioned we would like to inform you that we are not obliged to provide them, and on the contrary -according to the latest hygiene rules- we are not allowed to provide it, sometimes when the packaging is well maintained and not damaged we leave them available for the following guests inside the apartment.
About the mosquitoes has been a general problem in the area of Cortona and not exclusively for Il Casale due to heat and humidity that there was in this particular year.
Furthermore, the reception is open both in the morning and in the afternoon in order to help our customers in everything the may need, therefore, if you had problems you should have mentioned them to our staff always at your complete disposal.
we are sorry to learn it now and only throughout the comments posted on Tripadvisor an an other site. If you had communicated them at the beginning of you stay we would have given you another apartment and we are sorry also to inform you that only you complained about all those lacks in our service in fact all the other guests have had a pleasant stay.
Your sincerely,
The Staff
Residence Il Casale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC