not good for bussiness trips. Wifi unaccessible from the room they gave me,and personnel indifferent,not even tried to apologise for the "free wifi connection available".The rooms seem quite good but overall the services were below expectations

Having spent nearly three weeks traveling in Sicily, we were very disappointed in the Grand Hotel Siracusa. While it had many of the trappings of a grand hotel, it fell short on most accounts. Lights didn't work (even after asking for repair), heating system was awry, promised internet reception in the room was available only in the lobby (making a working vacation nearly impossible), the breakfast was second rate (nothing hot except the coffee, which was not up to usual Italian standards, unlike most places in Sicily we stayed), and the desk service -- particularly a rude evening receptionist (male) -- was often misleading (such as walking directions).
I would not recommend that discerning travelers stay here or tour companies use this hotel.

My husband and I stayed here for four nights in early November. We felt the room we were first shown was very claustrophobic and asked to be moved, as it was out of season this was no problem and we had a beautiful room on the 2nd floor overlooking the marina. The staff were warm, welcoming and extremely helpful throughout our stay. The hotel is not ultra modern, in fact it is a little faded and old fashioned but to us that was a great part of its charm. We were very comfortable throughout our stay and would certainly return.

Really disappointing. The room was very small and dark-- the window was so dirty that you couldn't see the "ocean view." The most surprising was the shower nozzle that was attached with pink duct tape. Manager seemed surprised when I brought it down to the front desk. He was apologetic and offered to switch rooms, but we were leaving in the morning. Staff was attentive and breakfast good, but really--not such a "grand" place.