The first thing we walked in to was a tick on our pillow, followed by them telling us that the "FREE SHUTTLE" to the beach that they advertise here and on their website DOES NOT EXIST - WARNING. We then proceeded to tell them that there was a tick on our pillow and that they lied on their website and all they said was "we can give you a new pillow". The receptionist was extremely rude, and unwilling to help. We left and they charged our visa the full charge for the trip. Do not stay here unless you want lime disease or other tick born diseases - where there is one, there are more.
- Alessandra Hotel Palermo
