When I arrive I was informed there was nobody available to drive the shuttle. Since I had scheduled before, they asked the maintenance guy to pick me and my mom up at the station. ( the guy was Fantastic BTW).
I had to buy internet cards. The afternoon girl says there is only 30 mins or 90 mns cards. The second night I had to buy more and the gentleman at the reception says I can only buy the 30 mins to use in the room. I decide not to argue and bought it. Then the last night comes and I need again. JUST NOW I am offered a 24 hour card!!! That is just ridiculous! After I spend like 40 euros, you tell me I can have 24hrs internet! that is an absurd! I bought the card anyways. I used 6 hours in the previous day which means I had 18 hours left right?? NOOOOO because the "card"I bought was a photocopy, so I am sure it must have been sold to other guests. When I tried to use again there was no time remaining!!!! Who used my hours???
to top everything I woke up ans asked for the shuttle. The guys says there is no one available, but since I had it included in my booking he said it ws ok. When I get down with my bags the other guys says there is no shuttle and I had to pay a cab. To sum up I 've been stolen twice!! The cards and the shuttle. AND NO ONE OFFERED ANY SOLUTION, all I heard was I AM SORRY.
I travel A LOT. I MUST SAY this is one of the poorest services I have ever had. I will never recommend the hotel and I will make sure my friends will never stay there.
Make sure you find someone frienddly to help you. The hotel looks good, but the service is terrible...
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