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Novotel Venezia Mestre: Traveller Reviews

4.0 of 5
Via Alfredo Ceccherini 21, 30174 Venice, Italy
Hotel amenities
Novotel Venezia Mestre
Ranked #197 of 440 hotels in Venice
4.0 of 5 stars 519 Reviews
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519 reviews from our community

What travellers say about this hotel
  • Bus stop(8)
  • Very good(7)
  • Shuttle service(6)
  • Buffet breakfast(4)
  • Very clean(4)
  • Reception staff(3)
  • Train station(3)
  • Main road(3)
Traveller rating
    115
    245
    109
    35
    15
Only show reviews for Family (218) | Couples (123) | Business (43)
Date Rating
Posted by an Accorhotels.com traveller
Erlangen, Germany
1 review
1 helpful vote 1 helpful vote
“Customer friendly”
4 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

I found the hotel to be extremely customer friendly. The staff was extremely courteous and ready to offer any information or help whenever asked for. The staff was also flexible in according certain requests. The hotel was also children friendly with a children video game counter at the reception. Also, the pull out sofa was big enough to accomodate 2 kids.
Would surely love to go back?

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Senior Contributor
26 reviews 26 reviews
Reviews in 19 cities Reviews in 19 cities
100 helpful votes 100 helpful votes
“Free Wifi in the lobby!”
4 of 5 stars Reviewed 7 December 2011
2
people found this review helpful

Stayed in this hotel for two nights as part of a Trafalgar tour group. The hotel was clean and comfortable. The bathroom was clean with good water pressure. There was a hot water kettle for tea or coffee. There is free wi-fi in the lobby (bonus!). The food we were served was not the best. Since we were with the tour group we were transported to the places we were going to so I can't comment on it's location. I would return to this hotel if I am fortunate to return to Venice!

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask groovywilma about Novotel Venezia Mestre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Winnipeg, Manitoba, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good Price for hotel”
3 of 5 stars Reviewed 22 November 2011

While a little away from the city, it has a good bus network to get you into the city. A typical business type hotel with the usual amenities. Staff was helpful and free wi-fi in the lobby area only. I would return to this hotel again.

  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roberto Paglialonga, Direttore at Novotel Venezia Mestre, responded to this review
27 November 2011
Dear Mr./Mrs.,

Thank you for taking the time to inform us about your experience following your stay at our hotel.
My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,

Ettore Cavallino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuart, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“MIDDLE OF NOWHERE - WITH BAD FOOD”
2 of 5 stars Reviewed 21 November 2011
2
people found this review helpful

This hotel advertised in our tour package as "centrally located" was in the middle of nowhere which left you with virtually stranded in place. Our room's rug looked like a fraternity house living room after a weekend beer bash with stains and dirty spots everywhere. The food in the hotel's dining room was awful, consisting of bland starch on starch with virtually no taste.

When I complained about the condition of the room I was told that there were no other rooms available and no effort was made to correct the condition.

Room Tip: Stay in another hotel.
See more room tips
  • Stayed November 2011, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask IrishRover34996 about Novotel Venezia Mestre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettore Cavallino, Direttore at Novotel Venezia Mestre, responded to this review
22 December 2011
Dear Client,
Please accept our apologies for what happened, which I assure is not the standard, but an unfortunate exception. We have already changed the carpet of 160 rooms, other rooms will be changed soon. Unfortunately the hotel was fully booked and there it wasn't possible to change the room. In our website is well indicated the location of the hotel, the bus stop to Venice is 400 meter far away and the bus start te minutes 23 and 53 from each hours.

It 'a shame he did not say at the reception to talk to me or the manager on duty what happened during your stay.

All staff are informed of the comments that will help us improve and provide better service.

We look forward to welcoming you back soon at one of the Novotel hotels.

Ettore Cavallino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubbo, Australia
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Clean, comfortable. Breakfasts Yuk.”
3 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

The location was away from Venice tourist honeypot, but it was clean and the beds were comfortable.
Breakfasts were on par with Italian hotels, poor with watery tasteless eggs (tasted like they were left over from the morning before). Why can't Italian hotels serve decent coffee and a decent breakfasts?

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Novotel Venezia Mestre

  • Novotel Hotel Venice
  • Novotel Hotel Venezia Mestre
  • Novotel Mestre
  • Mestre Novotel
Address: Via Alfredo Ceccherini 21, 30174 Venice, Italy
Price range (per night):* 91 AUD - 153 AUD

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