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Ruzzini Palace Hotel: Traveller Reviews

4.0 of 5
Castello 5866, 30122 Venice, Italy
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Ruzzini Palace Hotel
Ranked #19 of 440 hotels in Venice
4.5 of 5 stars 462 Reviews
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462 reviews from our community

What travellers say about this hotel
  • Water taxi(49)
  • Rialto bridge(34)
  • Junior suite(24)
  • San marco(22)
  • Friendly and helpful(20)
  • St Marks Square(16)
  • Very good(14)
  • Great location(11)
  • Front desk staff(11)
  • Grand canal(8)
Traveller rating
    355
    90
    11
    4
    2
Only show reviews for Family (70) | Couples (336) | Business (1)
Date Rating
Jersey, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“EXCELLENT AND SOME”
5 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

We had originally booked to stay at the Palace Bonvecchiati hotel, and when we arrived at the hotel (which was tricky to find as it is down a couple of side streets, we were not happy with the pompous and unfriendly reception staff. The room, (although as per the hotel photos) was adequate, but not lush or exceptional. Our view was a side canal and a wall of the building opposite. Anyway, we went for a walk, feeling peeved and let down (it was an expensive hotel).
We were enjoying a drink outside a little bar near the Palace Ruzzini when we decided to ask if they had any rooms for the next 2 nights.
I cannot tell you enough how friendly, and helpful the staff were. They not only told me about the different rooms, the took me to see them. So we took the bull by the horn, went back to the Bonvecchiati, and cancelled our next 2 nights there. Oh by the way it is 6uros an hour for wifi, or 22 euros for 24 hours at the Bonvecchiati. When I went to speak to the reception man at the Bonvecchiati I quoted room 106 instead of 160. He said, we do not have a room 106 and ignored me to serve another couple. (who I might add, had a baby in a pram with them, and they were quoted 35 euros a night for them to have a cot put in their room!
Anyway, I can only praise the Hotel Ruzzini Palace Hotel. We went back and booked a de luxe double, (Which I had been shown and was impressed), however, we were upgraded for the same price to a suite. Wow oh wow, it was stunning. Overlooking the Square. With long tall windows with heavy velvet curtains to block the light at night. we also had a lovely long room, which had some chairs and a table, plus desk. Somewhere is sit and read, use the laptop (free wifi) or just have a cuppa. The bathroom was pure luxury, and the deepest bath I have ever used. Breakfast was delicious, and the choice of food was excellent. The staff were so helpful with directions, and gave us maps marking how to get to places we wanted to see. We really felt we were staying in an Italian Palace. We had two wonderful nights there, and after each day we retired to the chic, friendly bar in the Hotel. Another plus for us was that the Reception spoke and understood English very well. So if you are going to Venice, this hotel is a must.

Room Tip: I am sure the rooms at the Ruzzini are all fab. But if we went back (which we would love to do) I w...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastiano Cagnin, Direttore at Ruzzini Palace Hotel, responded to this review
7 March 2012
Dear Guest,
Thanking you for the very nice report, we are so happy to read your satisfaction and wish to welcome you soon in our Ruzzini Palace.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballarat
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Fantastic accommodation”
4 of 5 stars Reviewed 11 February 2012

We stayed at the Ruzzini Palace Hotel in September last year. The accommodation was superb. Upon arrival we were advised that our accommodation was upgraded. The suite was huge, with very, very high and ornate ceilings. We genuinely thought we were staying in a palace. The hotel was in an excellent location in Venice although a little challenging to find. The water taxi initially dropped us off about 150 metres from the hotel and we spent the next half hour trying to locate it. The breakfasts were modest and did not compare well with other hotels we had stayed at in Italy. The staff of the hotel were immensely hospitable and helpful. If I visited Venice again, Hotel Ruzzini would be on the itinerary.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mal V about Ruzzini Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastiano Cagnin, Direttore at Ruzzini Palace Hotel, responded to this review
7 March 2012
Dear Guest,
We thank for your recent comment left on this site about your stay at the Ruzzini. Mostly positive on all aspects except for the water-taxi on arrival that drop you off far away from us, but this was not organized from the Hotel (probably your agency). For directions/transfer we usually suggest our Guest to contact us. Concerning the breakfast, we can say that our is a well assorted continental buffet breakfast (in any case our aim is to improve the service and we always take good note of all your opinion and suggestion). Wishing to have once the pleasure of seeing you, we send you our kind regards.
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Excellent stay”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

The flight and hotel was booked through Easyjet - the room worked out at around £100 per night. I booked the hotel after reading TripAdvisor reviews. This is a genuine 4 star hotel and there isn't really anything I would criticise it for. The staff are genuinely friendly, the room (a standard superior) was clean, comfortable and a good size and there is a very spacious and pretty sitting area on the first floor. The breakfast was adequate for a 4* hotel - this is the only thing for me that wasn't quite 4* standard - no fresh juice and the scrambled egg and bacon looked a bit sad after a while - on the other hand you can help yourself to a glass of Prosecco ! The hotel is about a 5 minute walk from the Rialto Bridge.

I would have no hesitation in staying at this hotel again.

A couple of points on the trip:

1. We travelled direct from the airport to the Rialto Bridge stop by boat (called the Alilaguna) - 25 Euros each return - takes about 50 mins - a very nice way to enter Venice.
2. We ate a few times at an osteria called Alpergo (behind Olandaise Volante) which was a good place for cicheti (tapas) and a trattoria called Sandro about 5 mins from the Rialto bridge who do a lovely spaghetti carbonara

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Isle of Man, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
“Pretty good...”
4 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

The location of the hotel is fantastic - a convenient walk to many famous landmarks and in a pretty square. The room that we stayed in was nicely decorated with good quality fixtures and fittings and was clean. The mattress in the room was extremely firm. The breakfast buffet was decent. Front desk staff were formal and helpful, and could speak good English. You have to hand over your room key each time you leave the hotel.

There were a few things that could be better:
- no kettle/tea making facilities in the room.
- the room doors need soft closers, they slammed really loudly so we were woken up by other guests/staff on a couple of occasions.

These two points meant that for me it was pretty good rather than very good.

Stayed January 2012, travelled as a couple
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larkhall
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“First class accomodation in great location”
5 of 5 stars Reviewed 22 January 2012
3
people found this review helpful

We went to this hotel for 4 days Bed and Breakfast and were absolutely delighted with the location as only few minutes from the Rialto Bridge and the hotek was set in a picturesque square with fabulous restuarants close by. The attention at reception made us feel welcome at once and the staff on duty spoke many languages so not speaking a lot of Italian was not a problem. This is and old building which retains a lot of the old characteristics, with modern feel to the bar, reception and the bedrooms. Our room was on fourth floor ( with lift so no problem for those with mobility issues) and have wonderful old beams incorporated into the modern style of the room. The bed is the most comfortable i have ever slept in, in any hotel, and the sheets were spotless, crisp, white sheets changed every day, as were the towels.The bathroom was well appointed with tissues, cotton wool, shower caps, shampoo etc so no complaints there and had a fabulous shower, jacuzzi bath and oodles of hot water. Breakfast in the morning was superb, with yoghurts,fresh fruit, cold meat, cheese, juice,water, prosecco, croissants, scrambled eggs,bread, pastries and tea,coffee, hot chocolate etc in pots to your table. We will definitely come back here again when next in Venice!!!! Do not hesitate to come here it is one of the best i have ever stayed in for value, location and quality.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Ruzzini Palace Hotel

  • Ruzzini Palace Venice
  • Hotel Ruzzini Palace
Address: Castello 5866, 30122 Venice, Italy
Price range (per night):* 226 AUD - 1,043 AUD

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